Description

Job Description Summary

Qualifications

• High School diploma or equivalent or three (3) to five (5) years of accounting/business experience with knowledge of generally accepted accounting procedures, analytical abilities, or equivalent combination of education and experience preferred.
• Excellent oral and written communication skills in English and Spanish, to include modern business communications, formatting of professional letters, reports, and phone etiquette, required. 
• Comprehensive command of the Spanish language with the ability to utilize it up to 50% of the time.
• Knowledge of generally accepted health care eligibility and billing procedures as well as Health Insurance Portability and Accountability Act (HIPAA), and Employee Retirement Income Security Act (ERISA) legislation.
• Intermediate computer experience with Microsoft Office suite.
• Strong ability to develop proficiency working with a proprietary health care system.
• Knowledge of processing Electronic Data Interchange (EDI) file updates in a legacy system.
• Experience providing customer service to a variety of client contacts via email and telephone.
• Demonstrated ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
• Demonstrated time management skills including, multi-tasking, working under pressure and deadlines, and working independently with minimal supervision or in a team environment.
• Strong knowledge of health insurance operations and industry.
• Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
• Home router with wired Ethernet (wireless connections and hotspots are not permitted).
• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)  
• A functioning smoke detector, fire extinguisher, and first aid kit on site.

Duties And Responsibilities

Department Operations

• Maintain eligibility and benefit application for CCPU accounts as assigned including providers that submit eligibility electronically.
• Review and process all manual and EDI enrollment transactions (adds, changes, terminations) received from the CCPU, providers, or internal sources in the Administration Portal and HCPS according to Participation Agreements, Employer Policies, Eligibility Guidelines, and Summary Plan Descriptions.
• Produce electronic spreadsheets and reports for audit and processing purposes.
• Research and correct benefit application issues in CCPU Portal and HCPS. Determine and correct out of-balance items on accounts. Contact clients to explain and resolve billing reimbursement discrepancies. Verify/authorize refunds for terminations and/or overpayments.
• Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA required protection of all confidential/protected client and enrollee data.
• Meet processing cycle time standards and production due dates as set forth by management on a consistent basis.
• Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and reduce expenses. 
• Create and document a minimum of one new Standard Operating Procedure (SOP) annually.
• Identify, initiate, and implement at least one process improvement and/or innovation annually.

Customer Service

• Work with providers to facilitate payments on time and for the correct reimbursement amount.
• Provide timely and effective customer service to clients for requests, inquiries, or issues concerning enrollment and reimbursement items on their accounts.
• Interface effectively with internal departments and external vendors, brokers, or other business contacts to coordinate interrelated activities and resolve eligibility and billing issues as they arise.
• Serve as a representative of CCPU displaying professionalism, knowledge, customer service, and discretion in all interactions.

Other 

• Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
• Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
• Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA required protection of all confidential/protected client data.
• Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
• All other duties as assigned.             

Physical Demands/Work Environment