Implementation Specialist, StudySync (Southern CA)

Account Management - SS Riverside, CA San Bernardino, CA


Description

Position at Weld North Education - Edgenuity - Imagine Learning

Introduction

Join a team of high-performing and customer success-driven professionals. If you have experience in implementation and professional development for digital curriculum and education products with a track record of success engaging teachers, this position might be for you. Candidates should be collaborative and organized self-starters who are able to demonstrate:

            Strong technology and presentation skills

            Understanding of standards for English Language Arts and other content areas

            Knowledge of current teaching practices is essential.

 

Region: CA: Southern California, Riverside Area/Remote

About Us

Weld North Education (WNE) is a leading digital education technology company focused on developing digital curriculum and tools for K-12 students. At WNE, we focus on building the best digital curriculum capabilities and resources to enable teachers, administrators, parents, and students to benefit from innovative technologies designed to maximize potential. Our teams are creating the future of integrated curriculum and assessments to transform the way teachers teach and students learn. StudySync, now part of the WNE family, is a partner of McGraw-Hill Education, producing 21st-century digital content for implementation in middle school and high school ELA classrooms.

At StudySync, our company ethos, like our product, emphasizes rigor, engagement, and most importantly, collaboration. We are a close-knit, creative team with a love for English Language Arts education. We are proud of what we do and are dedicated to delivering teachers content and customer service worthy of their tremendous efforts.

All office-based employees or employees meeting face-to-face with other employees are required to show proof of COVID-19 vaccination.

A Day in the Life as an Implementation Specialist, StudySync (Southern CA)

-          Oversee implementation and management of account needs for all accounts within the assigned region.

-          Provide support for accounts nationwide, as needed.

-          Utilize Salesforce to track all account data including sales opportunities, contacts, communication, training, and renewal business.

-          Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.

-          Communicate regularly and work effectively with districts, school administrators, and teachers to ensure successful program implementation and customer success.

-          Communicate regularly and work collaboratively with our sales partner to support sales efforts and training needs.

-          Provide technical support and troubleshoot customer needs and requests.

-          Effectively lead online live chat and public webinar sessions for customers and prospects nationwide.

-          Maintain a flexible schedule to provide customer training and to travel to training sessions, support meetings, and team presentations.

-          Pro-active account management across the life cycle of a customer from interest, sales presentations, on-boarding to renewal.

-          Manage or assist with team projects including but not limited to webinars, training, and collateral development.

-          Other duties may be assigned based on team and customer needs.

Qualifications

-          Bachelor’s degree or higher from an accredited school or university.

-          Experience in the field of education, classroom, English Learner, or administrative experience, grades 6-12 preferred.

-          Knowledge of current educational standards and effective teaching practices.

-          Experience leading professional development and/or product training.

-          Familiar with web-based programs such as Salesforce, Slack, Zoom, and more.

-          Strong skills in Google and Microsoft Suites.

-          Team player with strong skills in communication, organization, public speaking, and problem-solving.

-          Ability to manage multiple accounts, projects, and tasks simultaneously.

-          Ability to work remotely and independently.

-          Available to travel for presentations and customer training and meetings within the USA; travel 40%-60% of the time, based on account requests. (Note: All company travel is currently on hold at this time due to Covid-19.)

Compensation and Benefits

We offer competitive salaries and benefit choices. Our health & welfare benefits provide full-time employees both choice and value to meet the needs of our diverse workforce. We offer:

            multiple health, dental, and vision plans to choose from including accident/critical illness insurance, pet insurance, identity protection, and others

            life insurance (at no cost to employees) and short-term and long-term disability insurance

            paid time off benefits include PTO, holidays, volunteer time off, and paid bonding leave, among others

            employer contribution to employee 401(k) and HSA account.

            professional growth opportunities and multiple training and development programs through our in-house university.

Equal Opportunity Employer

WNE is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.