Education Success Manager at Imagine Learning (WA)

Education Success Eastern Washington State, United States Kennewick, Washington Yakima, Washington


Description

Position at Weld North Education - Edgenuity - Imagine Learning

Introduction

The Education Success Manager (ESM) proactively drives successful implementations of our products at both the school and district levels. In collaboration with the Sales team, the ESM strategically guides product usage, building engagement, and customer satisfaction through onsite and remote interactions, professional learning events, and planning sessions to increase territory renewal rates and reach more children. The ESM effectively applies both an analytical and interpersonal approach to customer relationships, using expertise to coach district administrators, principals, and teacher leaders to ensure a successful partnership, ultimately transforming the lives of the students we serve. All office-based employees or employees meeting face-to-face with other employees are required to show proof of COVID-19 vaccination.

About Us

Weld North Education (WNE) is a leading digital education technology company focused on developing digital curriculum and tools for K-12 students. At WNE, we focus on building the best digital curriculum capabilities and resources to enable teachers, administrators, parents, and students to benefit from innovative technologies designed to maximize potential. Our teams are creating the future of integrated curriculum and assessments to transform the way teachers teach and students learn.

A Day in the Life as an Education Success Manager

-          Collaborates with Area Partnership Manager (APM) to develop territory plan.

-          Attends key events with APM partners.

-          Works with APM to plan and conduct site visits.

-          Builds strategic relationships with customers.

-          Identifies success metrics, tracks progress, and reports back to customer.

-          Regularly updates success plan to note changes in goals based on program data.

-          Uses program data to identify successes and communicates to all stakeholders.

-          Success planning: creates a plan of action with measurable goals.

-          Regularly updates success plan to note changes in goals based on program data.

-          Develops a cadence for customer communication based on time of year and health of implementation.

-          Keeps accurate and up to date records in customer database.

-          Leverages virtual meeting formats and self-service solutions to facilitate customer engagement.

-          Share’s opportunities and threats with partner and manager and asks for assistance as needed.

-          Monitor’s health metrics to identify renewal risks.

-          Prioritizes work based on high touch, low touch, and tech touch metrics.

-          Identifies unique needs of customers and matches product offerings and solutions to needs.

-          Creates customer excitement and buy-in through targeted, engaging, and interactive experiences.

-          Serves as a consultative trusted advisor.

-          Other duties as required.

Qualifications

-          Bachelor’s degree in business administration, education, or related field and 3-5 years of experience in customer success; or an acceptable combination of education and experience.

-          Experience with account management in a SaaS industry or experience as a school administrator.

-          Experience coaching and consulting administrators in an education setting.

-          Passion for K-12 education.

-          Knowledge of math, literacy, bilingual and dual language curriculum, and research.

-          Experience delivering professional development sessions and knowledge of adult learning.

-          Experience utilizing a CRM (like NetSuite, Gainsight, or Salesforce) preferred.

-          Self-motivated and self-driven.

-          Ability to establish priorities, maintain schedules, and manage time effectively.

-          Strong presentation and facilitation skills and previous experience training with technology products.

-          Excellent written and oral communication skills, customer service, and relationship building at all levels, including district administrators.

-          Excellent organizational skills with the ability to prioritize and complete multiple urgent tasks given a short timeline.

-          Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators.

-          Ability to adjust on the fly, be flexible, and be able to adapt to the immediate or unforeseen challenges.

-          Superb computer skills, particularly Outlook, MS Word, PowerPoint, and Excel.

-          Technical expertise, including basic understanding of hardware configuration, general networking, computer, and mobile operating systems.

-          Organization/project management skills.

-          Professional demeanor and image.

-          Problem solving skills.

Compensation and Benefits

We offer competitive salaries and benefit choices. Our health & welfare benefits provide full-time employees both choice and value to meet the needs of our diverse workforce. We offer multiple health, dental, and vision plans to choose from including accident/critical illness insurance, pet insurance, identity protection, and others. We also provide (at no cost to employees) life insurance, short-term and long-term disability insurance. Paid time off benefits include PTO, holidays, volunteer time off, and paid bonding leave, among others. We contribute to an employee's 401(k) and HSA account. And to support professional growth, we offer multiple training and development programs through our in-house university. 

Equal Opportunity Employer

WNE is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.