Operations Manager

Operations and Service Management Charlotte, North Carolina


Position at Carolina CAT - Power Systems

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.


Manage the Construction Division rental operations for a CAT Rental Store/Heavy Rents location to serve the needs of construction, industrial, & commercial customers while driving a culture of safety and operational excellence and maximizing the return on investment of the company’s assets. 

Essential Functions

  • Champion Safety and Customer Service as a “way of how we work” and builds this into the overall culture of the team.
  • Lead a team of rental coordinators, supervisors, drivers, and support staff.
  • Hire, develop, lead, and empower all employees to make sound business decisions.
  • Create & manage training & development plans for all team members
  • Play a leading role with other leaders in the implementation of the overall rental strategy & vision that facilitate the achievement of growth, profitability, and market share objectives. 
  • Monitor branch performance and seek opportunities to improve processes and procedures of doing business.
  • Proactive fleet management and monitoring of expenses to ensure profitability and strong financial performance.
  • Responsible for CRS and Heavy Rents Fleet utilization, unavailable, slow rents, return to ready process, freight & fuel & damage recovery
  • Inventory control, accuracy, and loss prevention.
  • Daily management of operational dashboards & reports.
  • Verify compliance on rental agreements, phone logs, DOT material
  • Co-develop with DRO, inventory budgets and inventory business plan.
  • Prepare and monitor periodic forecasts.
  • Operating statements and other financial reports to be reviewed weekly for understanding.  Provide accurate current estimates on monthly basis as needed.
  • Acts as a mediator with employee and/or customer disputes.
  • Works with sales/marketing team members to stay informed of market conditions (competitors and utilization trends) and customer needs.
  • Makes direct customer contact routinely to ensure customer satisfaction levels.
  • Other duties as assigned. 

Supervisory Responsibilities

This job has supervisory responsibilities 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. 

Education and/or Experience

  • Bachelor’s Degree is highly preferred.
  • This position requires 5-7 years of experience in a rental operations setting in a similar industry.
  • Key competencies for the successful candidate will include strong technical/financial aptitude, analytical, problem solving, decision-making, time management and interpersonal skills.
  • Knowledge and understanding of the training and support capabilities within the Caterpillar organization.
  • Knowledge and understanding of the startup procedures necessary for a rental store as well as a working knowledge of the operations, sales, service and systems.
  • Ability to perform and explain every job in the rental store.
  • Ability to organize and deliver basic rental training on products, operations, sales, service and systems.
  • Assessment techniques of examining, questioning, evaluating and reporting on the performance of each store.
  • Possesses excellent people skills and able to delegate effectively, keeping the branch on track.
  • Understands basic financial reporting (P/L statements and Balance sheets) and along with controlling expenses within the branch, monitors the G/L distribution of income and expenses to assure accurate reporting each month.
  • General Skills: Candidate must have great people skills, enthusiastic personality, a proven communicator, and ability to teach in the classroom.  Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs.  Mechanical aptitude would be very beneficial. Operational excellence, lean Six Sigma, retail sales experience, customer relations would be beneficial. 

Computer Skills

Microsoft Office (Word, Excel, Outlook and PowerPoint), DBS, iRental, SalesLink, SAP 

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment 

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.


EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.