Parts Warehouse Manager

Parts Charlotte, North Carolina


Description

Position at Carolina CAT - Construction

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Parts Warehouse Manager is responsible for directing, training, and coaching warehouse employees to ensure a safe, efficient, and profitable operation. Meeting Branch and Corporate objectives and maintaining superior customer satisfaction.

Essential Functions

  • Promotes safety through own work habits. Enforce safety standards with all employees and ensures safe working conditions are maintained.
  • Leads by example, showing a sense of urgency and dedication to customer satisfaction. Resolves customer complaints and issues, internal and external, promptly.
  • Embodies our core values and instills them into the teams’ actions through planning, mentoring, and leading by example.
  • Coordinates activities of 1st and 2nd shift warehouse employees associated with stocking, picking, packing, delivering, returning, and shipping materials, supplies, tooling, and equipment.
  • Manages and evaluates warehouse employee work performance for exactness, neatness, and conformation to policies and procedures – provides ongoing support, mentorship, and accountability towards individual performance.
  • Works closely with Parts and Service supervisors/managers across multiple branches to resolve any pick, pack, and delivery issues. Collaborates collectively to develop processes and controls to improve operations.
  • Ensures SQDC boards are maintained and utilized, and daily team huddles are executed to review daily task, expectations, and performance for the team.
  • Performs daily Gemba walks with Warehouse Supervisors and Leads to identify 6s concerns and task status.
  • Performs weekly Gemba walks with Parts leadership to identify 6s concerns and task status.
  • Coordinate semi-annual surplus returns to CAT including shipping for all stores.
  • Performs annual performance reviews with employees.
  • Drive and organizes process improvement focused on safety, quality, delivery, and cost avoidance to enhance customer performance and to meet annual performance goals.
  • Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

  • 3-5 years of proven experience and understanding of customer experience (CX), warehouse operations, customer service, counter operations, logistics, and continuous improvement
  • Can think outside current circumstances, develop new and effective solutions, and recognizes unique opportunities to improve the space and workday for your team members.
  • Excellent planning ability, which ties corporate vision and strategy to all decisions.
  • System knowledge - DBS, Parts Viz, SAP, and other system related tools.

Computer Skills

Previous demonstrated experience with DBS, Parts Viz, SAP, Microsoft Office, and other system related tools.

Certificates, Licenses, Registrations

Forklift driver licenses.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employee must operate equipment in a safe manner.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.