Well-being Program Coordinator (Alpharetta, GA)

Job ID 2022-4542

Health & Wellness Coaching Atlanta, Georgia


Description

Position at WebMD

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health.  We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives.  Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically.  Learn more at webmdhealthservices.com. WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Position Description:

Alpharetta, GA

Located at the site of the designated client, the Well-being Program Coordinator (PC) will work collaboratively with the designated client’s Global Benefits and Wellness Team and WebMD account team to raise awareness of the well-being programs around the world and the WebMD products and services that enable it.   

The PC is responsible for supporting client satisfaction, retention and reference-ability.  S/he will act as an advocate for the client, as well a point of contact with senior client stakeholders to increase participant engagement around the globe and maximize value delivered through the WebMD relationship.  They will provide thought leadership and support program planning and impact assessment, as well as coordination and promotion of service.

The PC will proactively identify opportunities for service delivery enhancement and improvement of global well-being activities and programs.  As opportunities are identified, they work with other Client Services staff, Account and Product Management to improve processes, and develop new solutions.

The successful candidate may plan/conduct an indicated number of onsite learning sessions per year. This schedule will also be planned, with appropriate goals set, alongside the designated client, within the implementation stage of onboard. The PC will work with and be a resource for the individual employer units in their health promotion activities.

The successful candidate will have a background in wellness program management, health and wellness promotion, benefits, and/or human resources.

In this role you will:

  • Focus primarily on the promotion and support of programs outside the US
  • Provide referral to appropriate client well-being resources and work to integrate those resources and programming into the WebMD portal
  • Provide ongoing project management for current global, regional, and country-specific wellness programs and promotional events for client globally and/or WebMD
  • Own the Wellness Champion network in their development and ongoing support of well-being initiatives
  • Provide ongoing program performance review and health/wellness strategy support
  • Help support improvements in healthy lifestyle behaviors and overall well-being of client employee population
  • Work closely with all client vendor partners where applicable to support all well-being events and initiatives
    • Work closely with client resource teams (i.e Corporate Social Responsibility, Employee Resource Groups, etc) on the support of regional and country-specific initiatives as well as the WebMD Engagement Specialist to develop calendar and scheduling of events tied to on and off campus programs and activities for maximum engagement
    • Coordinate the flow of information and materials between WebMD and client
    • Coordinate meetings and other communications (internal and external)
    • Coordinate the delivery of corporate, regional, and country-specific well-being initiatives
    • Develop and maintain schedules necessary to support the successful execution of client well-being programs



Qualifications, skills and experience

  • BA/BS Required, MS/MBA differentiator
  • Professional Certification from National Wellness Institute (NWI), The National Commission for Health Education Credentialing (NCHEC), American Council on Exercise (ACE) or the equivalent certification will be considered
  • Minimum of 2 years Wellness Coordinator/Program Management or similar client-facing experience required
  • Minimum of 2 years delivering healthcare information products and services required,
    especially consumer-facing interfaces and H&W administration
  • Demonstrated ability to successfully manage multiple relationships with multiple client
    stakeholders in a dynamic and fast-paces environment
  • Business and technology services experience
  • Professional presence and technical credibility to interact with senior-level customer contacts.
  • Familiarity with MS Office suite including Word, PowerPoint, and Excel

 

PREFERRED:

  • Cross-cultural knowledge/experience along with the ability to engage with staff at all levels and geographies of the client organization strongly preferred.
  • 5 years Wellness Coordinator/Program Management or similar client-facing experience preferred
  • 5 or more years of delivering healthcare information products and services, especially consumer-facing interfaces and H&W administration, preferred

 



As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.