Resource Manager

Job ID 2019-1247

Resource Management New York, New York


Description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


The Resource Manager is responsible for managing the resource planning, allocation, project maintenance, and scheduling for the department that can include full-time and freelance staff. The Resource Manager is responsible for resourcing a portfolio of promotional Web and Email-based programs, owning and managing resource scheduling, staffing analysis, and capabilities assessment, and managing the department needs based on project and client requirements. The Resource Manager oversees key relationships with Client Services, Development/Production, Content Creation and Editorial Services, Creative, and Marketing departments, and works closely with other department Resource Managers to ensure that resources align and are assigned based on skill set, timing, and prioritization needs. The Resource Manager has a keen eye toward project management, and can ensure that projects and verticals are properly resourced to run efficiently, according to process, and meet client and internal deadlines. This role will plan for incoming projects and implement resource changes against evolving priorities for existing projects. The ideal candidate will develop an excellent understanding of each resource’s professional disciplines, has experience with project workflow/management with a focus on web publishing, and experience working in pharmaceutical/healthcare marketing.

Responsibilities

·        Lead the department resources by managing the workflow from kickoff through successful launch

·        Coordinate capabilities and workload by project; demonstrates the ability to match team members against project needs, skill sets, and deadline requirements

·        Effectively communicate with and coordinate the work of multiple internal teams to ensure quality and timeliness of program delivery; support a consistent positive workflow between teams

·        Project assignment and ongoing project maintenance for the team; continuously assess team workload and balance accordingly

·        Monitor day-to-day project tasks, identifying potential areas for delay and actively work with department leads to address and solve issues before they arise

·        Manage resourcing dashboards for the department and individual resources via online project management workflow system (Workfront)

·        Serve as first point of contact and escalation for day-to-day task-related issues, acceleration, and prioritization requests

·        Lead daily department resource meeting and facilitate resourcing issues/conflict resolution

·        Develop, recommend, and present process improvements to broader Resource Management team on an ongoing basis

·        Participate in and lead special projects as assigned

·        Champion internal systems and processes for higher productivity

·        Maintain constant knowledge of Medscape Product offering and process as it relates to resourcing and workflow

·        Cross train with other departments for a 360 understanding of process/project workflow and coverage needs

Qualifications 

·        BA/BS or equivalent years of experience

·        Minimum 3 years of experience in project management, operations, web publishing, or other relevant field preferred

·        3+ years experience working in a high-volume, process-oriented environment with a focus on digital production preferred

·        Experience using online workflow management tools (i.e Workfront, JIRA)

·        Agency experience and/or pharmaceutical/healthcare marketing experience a plus

·        Some experience/exposure to the following a plus: HTML/XHTML, CSS and JavaScript (hand coding), SFTP file management, Groovy programming language, IntelliJ knowledge 

·        Strong problem-solving, written and verbal communication skills

·        Proven ability to prioritize and deliver on multiple projects simultaneously in a fast-paced environment

Exceptional organizational, written, and verbal communication skills