Implementation Consultant - Business Analyst

Job ID 2021-2650

Other Portland, Oregon United States


WebMD's Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

WebMD Health Services is looking for an Implementation Consultant (IC) who will work collaboratively with internal team members from the Client Delivery Organization and other WHS stakeholders to implement complex solutions for clients using a mix of applications, tools, and interfaces. The IC shares responsibility for the overall solution design, including applications and tools, making sure it meets the client’s business objectives.

The IC guides the client in evaluating options and making recommendations using WHS best practices to ensure business needs are met. Responsibilities include; leading meetings with clients to gather requirements, authoring, documenting and delivering clear, concise, and complete functional specifications that drive the successful completion of projects and implementations. The IC drives the successful completion of client program implementations and enhancements - defined as on-time, fully-functional deployments. This individual leads the WebMD team
in solving new and unexpected problems that arise during the implementation phase of the project.

The IC must develop an in-depth knowledge of WHS product functionality, have a solid grasp of the technical aspects of the applications, and possess an in-depth understanding of the health and wellness domain as it applies to the implementation of WHS solutions. This key role will work with the team to:

  • Implement the scope as agreed upon and guide the client through the functional pieces of the implementation
  • Collaborate with internal and external stakeholders to understand client business needs and be able to translate needs to the configuration of the solutions; assist the client in evaluating options
    and alternatives to ensure business needs are met, while driving the adoption of best practices and avoiding custom work
  • Author specifications for client implementations
  • Configure tools and solutions, as applicable
  • Analyze and triage functional issues throughout the implementation
  • Define and drive the client acceptance testing process to identify required changes and communicate changes to development
  •  Provide post-launch support until the implementation is stabilized and fully transitioned to the long-term client care team
  • Conduct webcast client-based training sessions as needed
  • Provide feedback to Product Development on the configurations for our products and what customizations can be accommodated.
  • Participate in the review of updates to existing tool kits and specification templates.

  • 1 – 2 years of experience writing functional and/or technical requirements for software implementations
  • Demonstrated ability to successfully implement complex and technical solutions in a technology- intensive, dynamic and fast-paced environment
  • Exhibit confidence and a knowledge of industry practices when solving business problems
  • Highly organized individual with successful multi-tasking skills
  • Independent time management skills
  • Demonstrated ability to communicate effectively to internal and external stakeholders
  • Manage client expectations effectively
  • Professional and client-friendly presence
  • Technical aptitude
  • Logical thinker with sound problem solving abilities
  • Proficient written communication, verbal communication and presentation skills
  • Willingness to travel up to 5% of the time

  • BS/BA or equivalent years of experience

As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies;
protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.