Client Services Assistant

Job ID 2022-4358

Customer Service United States


Description

Position at WebMD

Jobson Healthcare Information (JHI) is a premier healthcare information and marketing services provider, with leading positions in a variety of growing healthcare markets such as pharmacy, eye care, clinician (physicians, nurse practitioners and physician assistants) and the managed markets (managed care, hospitals and government). Through its diversified, multi-media portfolio of marketing services, information databases, publications, medical education programs, events, websites and other digital and traditional media services, JHI is uniquely positioned to inform and educate a highly targeted network of approximately one million healthcare professionals across multiple specialties.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

General Description

Frames Data is looking for an enthusiastic team-player to join the Client Services team as Client Services Assistant. This role will assist the team with customer technical support, database support tasks, and monthly reporting.
This is a Part Time position - 20 hours per week within 9am-5pm weekday timeframe. Shift times are flexible but should cover some business hours in all US time zones (e.g., 1 PM – 5 PM ET).

Job Responsibilities

  • Answer Tech Support phone calls and assist customer using tech support knowledge base documentation
  • Reply to all Tech Support emails and voicemails daily using tech support knowledge base documentation
  • Perform database support tasks (such as processing client data files) as assigned and confirm success with manager and clients within specified deadlines
  • Review daily industry newsletter for product announcements; follow documented process to ensure new products are added to the Frames Data database
  • Assist client services team with client outreach and data update projects
  • Process product samples through proprietary image-capture equipment (as needed, e.g. due to sample volume, backlogs)
  • Create monthly client reporting
  • Other duties as assigned


Qualifications

  • Proficient in Microsoft Excel and Microsoft Word
  • 1+ years customer-facing support experience, preferably in a technology environment
  • Excellent communications skills, both written and oral
  • Excellent interpersonal and customer relations skills
  • Team-oriented and dependable

Travel

  • No travel required