Business Systems Analyst

Job ID 2022-4133

Technology New York, New York Newark, New Jersey


Position at WebMD

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant and credible health and wellness information, personalized health assessment tools and access to online communities.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


  • Provide general support for HRIS related tasks and issues
  • User security issues and security modifications
  • Incorrect HR records
  • Payroll processing
  • Payroll year-end processing
  • Benefits enrollment process
  • Benefits carrier feeds
  • Employees’ entitlement
  • Employee self-service forms
  • HR/Payroll/Benefits workflow forms
  • Monitor, administer, and troubleshoot daily data integration feed from our external sources to HRIS
  • Work closely with internal customers, technical staff, and QA to ensure the solution deliverables satisfy business requirements
  • Conduct User Acceptance Testing (UAT), including collaboration with the business stakeholders, developing UAT criteria and test cases
  • Develop and/or update product solution overviews, FAQs and user documentation to support project implementation activities
  • Troubleshoot and provide application support to various business end users
  • Conduct thorough Joint Application Development (JAD) sessions with the business end users and development teams to review business needs and document any additional system/reporting requirements
  • Perform analysis and translate business needs and to create solution requirements documentation


  • Possess 3+ years of experience as a business analyst/consultant and application support professional
  • HRIS and payroll application experience
  • Experience with ERP application support
  • Experience writing functional specifications
  • Knowledge of SQL query language and database systems like Microsoft SQL Server
  • Ability to prioritize assigned tasks and balance multiple deadlines / projects
  • Outstanding  interpersonal and communication skills
  • Experience documenting business requirements and processes
  • Communicate effectively with both business and technical staff, conveying complex ideas to various audiences in both verbal and written form
  • Eager to learn new corporate applications, concepts, technologies and integrations
  • History of success in a highly collaborative, fast-paced environment
  • Candidate must demonstrate creative problem solving skills

…and if you have the following, even better! 

  • Bachelor’s degree with a focus in business or equivalent work experience
  • Ceridian DayForce and Microsoft Dynamics GP (Great Plains)