Resource Manager

Job ID 2021-3056

Resource Management New York, New York


Description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  


Job Summary

The Resource Manager is responsible for managing the resource planning, allocation, project maintenance, and scheduling for the department that can include full-time and freelance staff. The Resource Manager is responsible for managing a portfolio of promotional Web and Email-based programs, owning and managing resource scheduling, staffing analysis, and capabilities assessment, and managing the department needs based on project and client requirements. The Resource Manager oversees key relationships with Client Services, Development/Production, Content Creation and Editorial Services, Creative, and Marketing departments, and works closely with other department Resource Managers to ensure that resources align and are assigned based on skill set, timing, and prioritization needs. The Resource Manager has a keen eye toward project management, and can ensure that projects and verticals are properly resourced to run efficiently, according to process, and meet client and internal deadlines. This role will plan for incoming projects and implement resource changes against evolving priorities for existing projects. The ideal candidate has an excellent understanding of each resource’s professional disciplines, has experience with project workflow/management, and experience working in pharmaceutical/healthcare marketing.

Responsibilities

  • Lead the department resources by managing the workflow from contract signing through successful launch
  • Coordinate capabilities and workload by Vertical and project; demonstrates the ability to match team members against project needs, skill sets, and deadline requirements
  • Effectively communicate with and coordinate the work of multiple internal teams to ensure quality and timeliness of program delivery; support a consistent positive workflow between teams
  • Project assignment and ongoing project maintenance for the team; continuously assess team workload and balance accordingly
  • Monitor day-to-day project tasks, identifying potential areas for delay and actively work with department leads to address and solve issues before they arise
  • Manage resourcing dashboards for the department and individual resources via online project management workflow system (Workfront)
  • Serve as first point of contact and escalation for day-to-day task-related issues, acceleration, and prioritization requests
  • Lead daily department resource meeting and facilitate resourcing issues/conflict resolution
  • Focus on challenging processes in order to improve the organization's ability to produce high-quality programs
  • Develop, recommend, and present resource management-related process improvements to broader Resource Management team on an ongoing basis
  • Participate in and lead special projects as assigned
  • Champion internal systems (i.e. Workfront) and processes for higher productivity
  • Maintain constant knowledge of Medscape Product offering and process as it relates to resourcing and workflow
  • Maintain constant knowledge of pharmaceutical company requirements and submission systems, including but not limited to, regulatory guidance, and annotation guidelines
  • Cross train with other departments for a 360 understanding of process/project workflow and coverage needs

Qualifications 

  • BA/BS or equivalent years of experience
  • Minimum 3 years of experience in project management, operations, or other relevant field preferred
  • 3+ years relevant experience working in a high-volume, process-oriented environment with a focus on online content development preferred
  • 3+ years relevant experience working in pharmaceutical and/or healthcare marketing, including direct experience working within pharmaceutical company requirements
  • Agency experience a plus
  • Experience using online workflow management tools (i.e Workfront)
  • Strong problem-solving, written and verbal communication skills
  • Exceptional organizational skills and the ability handle multiple tasks/responsibilities simultaneously