Junior Business Analyst
Job ID 2025-8566
Description
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Description:
Works closely with the Coaching and Ops team in the areas of Workforce Management and Partner Operations, focusing on reporting, time off management, invoice auditing, and more in order to complete tasks to assist the team in efficiency and effectiveness of high-level reporting.
General responsibilities include:
- Data Entry and Reporting
- Call Activity
- Satisfaction Surveys
- Operational Data and Client Reports
- Assist with SLA Tracking
- Time Off Requests and Approval
- Invoice Tracking and Auditing
- Compliance Checks of Vendors
- Service Delivery Coordination of Events
- Creation/QA of paper scheduling
- Per Diem Offerings
- Other Duties as Assigned
qualifications, skills and experience:
- Bachelor’s degree (or equivalent related experience) required
- Proficient with Microsoft Excel (creating formulas, pivot tables, conditional formatting, etc.)
- Strong interpersonal, organizational, verbal, and written communication skills.
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.