Live Events - Sr Account Manager

Job ID 2021-3328

Account Management United States Atlanta, Georgia Newtown Square, Pennsylvania


Description

MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

 

At MedscapeLIVE! you will be responsible for building and managing client relationships, collaborating with multi-disciplinary work teams across the organization to enable flawless execution and client satisfaction. The applicant should be a highly organized individual with the ability to prioritize and excel in a deadline-driven environment. The applicant should also have excellent problem-solving skills, critical-thinking, conflict resolution and be adept as internalizing and distilling issues and providing real-time guidance to team members. 

What You’ll Do:

  • Proficiency in navigating a matrix organization, collaborating with multi-disciplinary project teams, meeting client and management expectations, and ensuring programs remain on target and within agreed-upon parameters
  • Responsible for managing and maintaining client relationships through focused attention to detail, team leadership, clear, concise communications, and a sense of urgency
  • Work to ensure there is a seamless handoff for new opportunities from the sales team to the project execution team and relay client requests to the team in a timely manner and with defined next steps/deliverables
  • Establish a comprehensive program tracking report to share with clients on the status of their live/virtual events
  • Establish and maintain a strong knowledge of client organizations, products, disease states, and medical education
  • Schedule and conduct kick-off, interim, and post-event meetings for each project, and provide ongoing updates to client and team as required on each initiative to ensure successful management and completion
  • Provide senior level support for Brand and MLR/PRC engagement
  • First point of escalation for PMs and internal teams for ongoing workflow questions, client issues, etc
  • Serve as a collaborative partner to consistently provide value and expertise from project inception to execution and minimize our exposure and risk to successful, on-time delivery of all projects

Who You Are:

  • Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
  • Enjoys leveraging technology to make the job easier
  • Someone who excels at developing and fostering positive team dynamics
  • Someone who thrives in an account leadership role
  • Someone who has the ability to work overtime or travel, as needed

Qualifications:

  • Bachelor Degree or equivalent years of related experience
  • Minimum five years of account management, production, events manager, client services experience required; within the healthcare environment or medical education environment strongly preferred
  • MLR experience with Medical Legal Regulatory 
  • Prior working experience in Workfront is a plus
  • Experience in an external client-facing environment
  • Strong technical knowledge in virtual and streaming platforms is a plus
  • Highly professional, ability to work independently, and easy rapport in building collaborative work relationships
  • Outstanding time management and organizational skills and possess an eye for details
  • Ability to provide creative solutions independently or within a team dynamic as issues arise  
  • Excellent verbal communication, writing, and grammar skills
  • Ability to work extended hours to meet clients’ business needs, if needed. Travel may be required