Patient Access Representative - Full Time

Non-Nursing Supports Fremont, California

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Description

Salary Range
$33.74 - $41.96 + applicable differentials 

Summary of Duties
Under the direction of the Clinic Manager, responsible for gathering, completing, identifying and screening all patients for information related to an office visit registration.  Correctly identifies insurance data in the HIS system to ensure proper billing information is documented. Gathers all government mandated statistical information via screening forms and specific data fields within the HIS system. Collects necessary deposits and/or co-payment at the time of, or before the patient is registered. Gathers all necessary signatures on all required forms. Interacts in a professional and courteous manner with staff members and public at large.


Educational Requirements
  • High School Diploma or equivalent, required.
  • Completion of college level medical terminology course, preferred.

Work Experience Requirements
  • Recent Experience.
  • Must include 1-2 year minimum on the job experience necessary in order to acquire familiarity with the registration process and record keeping requirements, required.
  • Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information, required.

Special Skills or Abilities

  • Excellent customer service and patient-centered communication

  • Professional, friendly, and compassionate phone etiquette

  • Strong ability to schedule and coordinate new patient appointments

  • Accurate collection and verification of patient demographic information

  • Ability to gather insurance and referral information

  • Knowledge of insurance verification and eligibility processes

  • Strong attention to detail and accuracy when entering patient information

  • Ability to prioritize high-volume calls and scheduling requests

  • Excellent organization and time-management skills

  • Ability to multitask while maintaining accuracy and professionalism

  • Strong computer and electronic medical record (EMR/EHR) skills- EPIC preferred.

  • Ability to learn and navigate scheduling and registration software quickly

  • Clear communication with patients, providers, and clinical staff

  • Ability to explain appointment requirements and office procedures clearly

  • Skilled at handling sensitive and confidential patient information

  • HIPAA awareness and commitment to patient privacy

  • Ability to remain calm and professional with upset or frustrated patients

  • Strong problem-solving and conflict-resolution skills

  • Reliable, dependable, and punctual

  • Ability to work effectively both independently and as part of a healthcare team

  • Strong follow-through on referrals, authorizations, and scheduling needs

  • Ability to identify urgent scheduling concerns and appropriately escalate them

  • Adaptable and comfortable working in a fast-paced healthcare environment

  • Strong documentation and record-keeping skills

  • Commitment to creating a welcoming and positive first experience for new patients

  • Minimum 2-3 years experience with Windows Operating System and Windows based programs required.



Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.

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