Qualifications - Education
- Licensure
- Work Experience
- Skills/computer/ specific technical
- Other qualifications, miscellaneous
Specify if qualifications are Required or Preferred | Education – Required: Bachelor of Arts or Bachelor of Science degree Desired: Masters degree in Hospital/Healthcare Administration and/or Business Administration Licenses/Certifications: None Work Experience – Required: Minimum of 5 years of experience in health care/hospital administration Desired: Successful record of project development, management and implementation experience preferably in a strategy or business development role. Other Skills/Abilities/Knowledge – Required: - Strong conceptual skills (global rather than linear thinker)
- Strong verbal and written skills.
- Strong analytical and problem solving skills.
- Ability to function at a high level with both limited direction and/or frequently changing direction.
- Excellent people skills with the ability to communicate with personnel at all levels.
- Ability to work independently and collaboratively. Demonstrates strong project management skills.
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- Highly skilled with data/analytic tools including the Microsoft Office Suite e.g. Windows, Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft Power Point.
- Possesses group facilitation skills.
- Possesses knowledge of hospital operations and health care system design.
Desired: - Knowledge of the latest health industry trends, including key legislation, and the broader landscape both nationally and locally.
- Demonstrates ability to work closely with senior administrative leadership and physicians as a member of a high-functioning team.
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| Essential Job Responsibilities |
Achieving Results Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity | - Supports the Chief of Strategic Management in achieving the department’s philosophy, goals, and objectives focused on the Healthcare System’s identified strategic plan.
- Assists the Chief of Strategic Management with maintaining a current and appropriate strategic plan for the Healthcare System to assure continued success and viability as a health care provider.
- Assists with reports and projects as identified.
- Participates on committees and task forces as required
- Demonstrates an understanding of and commitment to fulfilling the Mission and achieving the Vision of the Healthcare System.
- Acts as a resource, as directed, to all departments for strategic planning information and actively collaborates with managers to integrate strategic processes into department specific projects.
- Assists the Chief of Strategic Management to evaluate key legislation that may impact the Healthcare System.
- Work with identified affiliates and partners (e.g. UCSF, etc.), as directed, to assess, plan, develop, and monitor key strategic programs and services as identified.
- Participates on an annual basis in meeting the identified annual operational and strategic objectives of the System.
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Demonstrates Skill Key Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety | - Identifies external and internal changes to the environment affecting Washington Hospital Healthcare System and analyzes the potential impact.
- Has a strong understanding of key database systems (e.g. internal financial systems and patient level databases, etc.) and available resources (e.g. OSHPD datasets), and strong analytic skills to extract and manipulate the data.
- Effectively utilizes the available data systems and resources to prepare reports which support the decision making process with respect to the strategic plan, financial projects, service/program evaluation, inpatient and outpatient trend analysis, market share and support of other departments
- Understands the Institutional Agenda, Institutional Strategic Plan, and Quality Initiatives to provide vision, direction, and leadership to support continuity, integration, and growth for WHHS.
- Collaborates with Contracting, Finance, Financial Planning and Analysis, and other departments as identified to model the financial feasibility of current and potential projects.
- Possesses the financial and business acumen to both develop and analyze complex reports including, but not limited to, audited and unaudited financial statements, scenario planning, pro forma, cost/benefit and lease vs. buy.
- Possesses a strong command of key data systems and available resources.
- Possesses good understanding of financial schedules and financial analyses with the ability to evaluate strengths and weaknesses of the given financial information.
- Provides management of strategy-related market intelligence information provided by external organizations and/or maintained internally (e.g. OSHPD datasets, etc.)
- Performs research studies and position papers as directed.
- Performs project management for identified projects as directed.
- Understands the capital and operating budget processes of the organization and division per Finance Division guidelines.
- Maintain cost center(s) in scope of responsibility within budget, submits variance report(s), and takes corrective action.
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Planning & Coordinating Key Components: delegates, decision making, problem solving, management of resources | - Assists the Chief of Strategic Management in planning, organizing and implementing assigned projects related to the strategic plan and other identified strategic initiatives.
- Closely supports the Chief of Strategic Management, consultants and Healthcare System staff in the development of strategic plans and programs.
- Analyzes and manages budgets for assigned projects.
- Appropriately collaborates with other department’s staff with tasks as assigned.
- Delegates, with appropriate follow up with other team members, to ensure operational and strategic objectives are met.
- Oversees and provides direct management of hiring, disciplinary action(s), termination(s), and writing and administering performance reviews within scope of responsibility.
- Provides leadership to direct reports and assists to problem-solve and remove barriers where needed.
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Professionalism Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality | - Subscribes to the Patient-First Ethic in daily activities.
- Informs the Chief of Strategic Management of activities, needs and problems within area of responsibility.
- Assures that strict confidentiality guidelines are adhered to by all staff and consultants, both intra and interdepartmentally.
- Attends and participates in administrative and other meetings, as appropriate.
- Maintains confidentiality of all hospital information. Safeguards protected health information from any intentional or unintentional disclosure.
- Meets hospital standards for attendance and tardiness.
- Demonstrates good judgment when communicating with patients/customers of various age groups by modifying delivery and complexity of information based on age, ethnic/cultural, language, disability or other factors.
- Accepts accountability and responsibility for financial resource management, and collaborates with leadership to ensure the effective management of the same.
- Mentors and coaches staff as appropriate.
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Improving the Organization Key Components: performance improvement, quality initiatives | - Maintains professional affiliations and, as directed, attends seminars and conferences to keep abreast of developments in health care trends, research and development, competitive market forces and other relevant areas to the Healthcare System and the Ambulatory Care Services Division.
- Participates in multi-disciplinary performance improvement activities.
- Provides leadership to multidisciplinary committees as assigned.
- Utilizes the tools, techniques and philosophy of quality and performance improvement using the Toyota Management System.
- Documents findings, conclusions, recommendations, actions taken and results of actions for all quality and performance improvement activities and reports through appropriate mechanisms and reporting channels.
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Self-Development Key Components: maintain license/certification, education and training | - Seeks to improve performance by participating in self-development activities and continuing education.
- Implements and practices new principles learned from continuing education programs.
- Seeks continuous feedback on performance and quality of work from peers as well as direct supervisor.
- Maintains a professional development schedule that is updated and reviewed at least semi-annually.
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Regulatory Compliance Key Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies | - Collaborates with staff on all levels to update/develop and implement policies, procedures and/or protocols.
- Participates in The Joint Commission or accrediting body task forces as requested.
- Ensures that programs and services are designed in compliance with State/Federal laws and hospital policies.
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Job Description