Technical Support Specialist
Description
Position Location: London, Ontario; In office 4 days per week.
Voices is the world’s #1 voice over marketplace.
Voices is the world’s #1 voice over marketplace.
We’ve helped tens of thousands of marketers, producers, instructors, and creative directors at the world’s biggest and most beloved brands find the right talent for their creative projects. Headquartered in London, Canada, Voices matches clients with voice over professionals in over 160 countries.
The Technical Support Specialist provides front line technical support to all corporate users for in-office and remote software packages. They also coordinate security and access with all other departments, to provide the best security posture and utilize a high degree of problem solving and critical thinking skills to resolve, research, and deploy new systems, and maintain current ones.
Responsibilities
- Provide internal technical support to employees regarding hardware, software, and security.
- Administer and manage Voices Google Workspace, MDM, and office network systems.
- Assist HR with onboarding and offboarding tasks, related to hardware and software.
- Manage the process of procuring hardware and software resources for new and existing employees.
Requirements
- A degree or diploma in computer science or information technology
- Minimum of 1-3 years of experience in a technical support role
- Prior experience in tech support, helpdesk support, or a similar role
- Proficiency in Windows, MacOS, and Linux
- Required to be in the office for a minimum of 4 days/week
- Requires occasional after hours work to resolve urgent requests or to perform network maintenance
Educational Requirements
- College diploma in Computer Systems Technology or equivalent.
Equal Employment Opportunities
Voices values diversity. We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Accommodation
Voices is committed to providing accommodation for applicants with disabilities; please let us know if you require accommodation during the recruitment process.
Application Process
Interested candidates are encouraged to send their cover letter and resume by completing the online application. By doing so, your resume is guaranteed to be reviewed.