Client Project Manager
Description
Client Project Manager
Location: Hybrid - See “Hybrid Work Details” section below for more information
Position Type: Full-Time
Vacancy Status: This posting is for an existing vacancy.
About Us
Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.
Why join us? We’re on a mission to shape the future of voice, and we’re building a team that’s curious, collaborative, and passionate about making great ideas heard.
About the Role
In your role as Client Project Manager, you are a dedicated advocate and a seamless extension of the client. Your main goal is to bridge the gap between a client’s vision and its final execution. By combining stellar project management skills with a high-touch service mindset, you will coordinate a complex ecosystem of voice talent, agents, studios, and engineers to deliver exceptional results. You will be an integral part of our Customer Operations team, driving recurring business by ensuring every stakeholder feels supported and every project is a success.
Responsibilities
In this role, you’ll take ownership of the following key areas:
- End-to-End Project Management: Oversee all administrative and tracking components of client projects, including organizational structure, delivery roadmaps, and rigorous quality control for all final project deliverables.
- Talent Acquisition & Management: Manage the full lifecycle of job postings on the Voices platform, including shortlisting top-tier talent for client review and negotiating quotes or revisions for active projects.
- Risk Mitigation & Communication: Proactively identify project risks, timeline shifts, or blockers. Ensure all stakeholders are notified promptly to maintain transparency and project momentum.
- Systems & Data Integrity: Maintain real-time project accuracy by managing records across Salesforce, Asana, and Google Suite, ensuring data-driven tracking from project kickoff to final delivery.
- Client and Talent Relationship Management: Act as the primary liaison between Clients and Talent, proactively managing the end-to-end project lifecycle to ensure not only that expectations are met, but that every stakeholder experience is exceptional and results in long-term satisfaction.
What You Bring
We’re looking for someone who brings some or all of the following:
- Strategic Problem Solving: Expert at analyzing project roadblocks and making data-driven decisions under tight deadlines to ensure goals are met.
- Agile & Adaptable Management: Proficient in Agile principles, with a proven ability to pivot priorities and thrive within iterative project cycles.
- Client-Centric Solutions: Dedicated to proactive support and high-impact communication to ensure client satisfaction and project alignment.
- Stakeholder Communication: Strong verbal and written skills used to bridge the gap between internal teams and external stakeholders; ensuring seamless cross-functional collaboration, transparent project tracking, and proactive expectation management.
- Professional Resilience: Maintains a solution-oriented approach and high performance while managing multiple complex priorities.
- Experience: Previous experience within project management or a closely related role.
- Education: College diploma in Project Management, Business Administration, Communications, or equivalent experience.
- Technical Proficiency: Proven ability to leverage Google Suite for seamless collaboration, Salesforce (CRM) to drive pipeline accuracy, and Asana to manage complex project lifecycles and deadlines.
- Technical Skills: Strong background in project planning, scheduling, and stakeholder engagement.
- Certifications: CAPM (Certified Associate in Project Management) designation is highly preferred.
Perks & Benefits
In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here’s what you can look forward to:
- Generous Vacation: Start with 15 days of vacation, pro-rated in your first year based on your start date
- Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
- Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment
- Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment
- Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance
- Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
- A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).
Hybrid Work Details: We are a hybrid workplace, allowing employees to work remotely from home. However, this position requires one in-office day per month on pre-set dates, during which all company employees are expected to attend. Our office is located at 100 Dundas Street, London, Ontario. Additionally, you may be asked to come into the office as needed with reasonable notice.
Compensation
Salary Range: $50,000-$60,000
A typical hire for this role generally falls between the minimum and midpoint of the range based on skills, experience, qualifications and internal equity. Employees grow through the range based on performance and demonstrated competencies.
Additional Notes
- All interviewed candidates will receive notification within 45 days of final interviews.
- Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check how well a candidate’s experience aligns with the job requirements. This feature, called Talent Match, may label an application as a match or leave it unlabeled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.
Our Commitment to Equity & Accessibility
Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.
If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
Apply Online
If this sounds like a role where you’d thrive, we’d love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.