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Senior Strategist (CX)

Strategy & Planning
Chicago, IL
Req ID: 8633


At VMLY&R Commerce, we are helping brands and retailers navigate a complex ecosystem of pure-play, direct to consumer, and omni-channel commerce. We have assembled a talented and diverse team of experts that look to design human centered commerce experiences that recognize the needs of consumers, while maintaining a deep understanding of the complex and ever-evolving commerce landscape. 

We are looking for a Sr Commerce CX Strategist who will be an active part of this growing group. 


  • Have the ability to discern insights from observations and have a proven track record of working successfully with cross-functional teams?
  • Want to help clients navigate the new retail environment that is quickly blending digital and physical experiences?

If the answer is “yes,”
then you might be our next Senior Commerce Strategist. Read on:

Sr. Commerce Experience Strategist (CCX) Responsibilities

  • Gather and synthesize various data points to create insights that inform strategy development
  • Subscribe to industry news and stay current on client-relevant trends
  • Monitor commerce & retailer trends and technological advancements
  • Uncover insights & provide thought leadership in collaborative, cross-functional & cross-agency team structures
  • Ability to apply conceptual strategy, facilitate brainstorms, and day-to-day directing of projects through completion
  • Collaborate on the creation of consumer journey’s and define channel roles & responsibilities to address human centric needs for client
  • Ability to clearly and convincingly articulate branding, marketing, and creative strategies to C-level executives
  • Established expertise in all eCommerce functions, including Content, Search, Design, and Analytics
  • Contribute to client presentations
  • Assist with business development as needed

Where you shine

  • Have the ability to develop strategies from scratch and have a proven track record of working successfully with cross-functional teams?
  • Want to help clients navigate the evolving retail environment that is quickly blending digital and physical experiences?
  • Want to work closely with clients to build their digital commerce capabilities, driving their commerce ambitions?

Required Skills

  • Ability to multitask and prioritize work streams
  • Mastery of subscription & research tools made available by the agency
  • Authoring industry white papers/POVs on key commerce trends
  • Strong verbal and written communication skills including presentation development and storytelling
  • Ability to understand pure-play and omni-channel retail environments and platforms
  • Developed knowledge of client industry, internal environments, and tools
  • Ability to work with minimal supervision
  • Ability to write project briefs and kick off teams 

Experience Requirements

  • 3-5 years of experience
  • Minimum of a bachelor’s degree and a multidisciplinary background, including developing marketing strategy, consumer insight, media strategy and/or account planning
  • Ability to travel as needed

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering 
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts 
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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