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Account Supervisor

Account Management
Rogers, AR
Req ID: 5106


At VMLY&R COMMERCE, we create connected brands. We resist the usual ways of seeing, doing and thinking — harnessing creativity, technology and culture — to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people’s lives, to drive value for our clients and, in the best of cases, to impact the world.
Account Supervisors manage client(s) relationships, the development and execution of marketing programs, and agency financial performance of one or more accounts/brands. They oversee and troubleshoot the creative execution and implementation phases of marketing programs, and partners with account director to lead strategic development of client account. This Account Supervisor will work to build strong client relationships through delivery of expert counsel, understanding of client’s business, achievement of objectives and flawless execution.

This Account Supervisor will use their deep Walmart and Walmart Connect knowledge to drive ROI positive omnichannel marketing planning and activation. The right individual interacts with clients on a daily basis, anticipates opportunities and clears obstacles for clients and agency. They will oversee dozens of omnichannel programs throughout the year and be passionate about their expertise as a Walmart expert and insider. 
  • Build rapport and credibility with day-to-day and senior level clients based on trust and expert strategic counsel
  • Serve as an expert in the client’s business and category, staying abreast of competitors, product development and market trends, and sharing information with internal team members
  • Stay alert for opportunities to grow client business; research client’s category and competitive landscape; define key strategic issues and opportunities for the brand/category and impact on client’s objectives; author POVs and strategies to address issues/opportunities and present to client
  • Develop and execute marketing solutions to address client’s challenges
    • Provide well-grounded marketing recommendations and ideas to clients based on their objectives and business needs
    • Own development of proposals/presentations with input from account lead
    • Collaborate with the client, account director, strategy and creative to develop creative briefs
    • Manage the creative development process from concept phase through to production
    • Evaluate copy, layouts, artwork, media plans and productions materials and make suggested revisions in keeping with agreed upon strategy and business objectives
    • Quickly and effectively resolve client problems/concerns to ensure client satisfaction
    • Evaluate effectiveness of marketing program, make recommendations to optimize future iterations of the program and determine next steps
  • Lead internal and client meetings, presentations and calls; prepare relevant documents, including agendas, presentation decks and follow up communications, etc
  • Manage project scopes and budgets; alert client of financial and timing implications of their request(s); secure client approval to proceed; and revise budgets as needed
  • Regularly meet with the finance, resource management and operations departments to outline current and projected workload of team and plan staffing needs
  • Keep agency team informed of client requests and changes; anticipate potential problems and potential implications; proactively develop and execute solutions; allocate necessary resources
  • Lead development of direct reports through mentorship, coaching and ongoing performance feedback and identification of learning opportunities
  • Enter time reports at minimum once a week and expense reports within 10 days of incurred expense
  • Approve time for team at minimum once a week and approve expenses within 2 days of receipt
  • Handle other duties as assigned by supervisor
Required Skills & Experience
  • Bachelor’s degree in advertising, marketing, communications, related field or equivalent combination of education and experience
  • 6 to 8 years of advertising or marketing experience; agency experience required
  • Experience working in Shopper Marketing/Commerce discipline (5+ years.); Walmart Inc. experience needed, with strong knowledge of the Walmart ecosystem
  • Ability to identify opportunities to grow client business based on objectives and challenges; author POVs to address the opportunity and develop/execute solutions to address the opportunity/challenge
  • Ability to evaluate effectiveness of marketing program, make recommendations to optimize future iterations of the program and determine next steps 
  • Anticipate potential problems and implications; proactively develop and execute solutions; keep agency teams informed and allocate necessary resources
  • Comprehensive knowledge of Walmart category and business objectives, and a clear understanding of the key strategic issues that impact the client’s business 
  • Experience in household paper and personal care categories and working on large CPGs a plus
  • Able to build relationships and collaborate effectively with clients, agency partners, other departments and teams to successfully deliver quality work
  • Able to communicate clearly, thoroughly, succinctly and in a timely manner both verbally and in writing; responds to comments, suggestions and criticisms in a thoughtful and constructive manner
  • Strong presentation skills; successfully presents and sells new thinking, strategies and/or ideas to clients
  • Strong attention to detail, organization, and process orientation, demonstrated through actively and effectively managing timelines, budgets, and deliverables for multiple projects simultaneously
  • Proactive approach, demonstrated by successfully anticipating potential problems/obstacles, understanding implications and implementing solutions
  • Analyzes results, interprets data, draws sound conclusions, and develops insightful and actionable recommendations
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
  • Experience managing and/or mentoring individuals and providing actionable constructive feedback
VMLY&R COMMERCE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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