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Senior Experience Designer (UX)

Experience Design
Detroit, MI Chicago, IL Cincinnati, OH Minneapolis, MN Cleveland, OH
Req ID: 7940

Description

Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Responsibilities

  • Working with our Strategy and Insights group to leverage primary research, personas, task analysis, heuristic and competitive reviews to craft industry-leading user experiences
  • Crafting and conducting stakeholder interviews with everyone from subject matter experts to C-level executives to determine business/site objectives
  • Creating information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications
  • Creating and refining user experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
  • Preparing and presenting design recommendations based on business goals, user research, UCD and IA principles
  • Collaborating as a member of the Creative team

Required Skills

  • A love for the digital space (practices, procedures and technologies) and user-centered design principles
  • Diagramming tool know-how (e.g., Visio, OmniGraffle, InDesign) and communication tools (e.g., PowerPoint, Keynote)
  • A desire to work in a multitasking, fast-paced environment—we’re talking lightening fast
  • Willingness to jet-set across the country…or the world
  • Extremely strong interpersonal and client presentation skills (But surely you knew that if you made it this far into the job description, right?)

Require Experience

Our ideal candidate for this position possesses a bachelor’s degree with an emphasis in the liberal arts, the humanities or user-centered design, or equivalent in a related field, and a minimum of four years of experience researching and developing strategic user experience design for high-traffic, dynamic websites. Digital agency experience and background preferred.

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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