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Managing Director Client Engagement (Healthcare)

United States
Req ID: 5229


Position at VMLY&R

In the VMLY&R Health Practice, we create connected health experiences. We resist the usual ways of seeing, doing and thinking — by harnessing creativity, technology and science to reimagine the entire connected health experience. Our goal? To create work that becomes part of people’s lives, to drive value for our clients and, in the best of cases, to improve health outcomes and impact the world.

The Managing Director Client Engagement serves as agency leader for achieving the department’s strategic objectives and making significant, defined contributions to the overall agency’s business goals. He or she is responsible for driving departmental excellence and success in the areas of client engagement, staffing, training and development, account assessments, and execution, financial management, and intra-agency relationships.

The Managing Director is focused on enablement of VMLY&R capabilities in the areas of Marketing Excellence, Ownership, Intelligence, and Innovation. He/she is responsible for identifying any potential deficiencies in agency capabilities and working to remedy those deficiencies. He/she regularly demonstrates leadership and initiative in working with the department and agency leadership team, Executive Business Leads, and Client Engagement team leaders to enhance the overall focus on and excellence in client relationships and business operations. The overarching goal is to ensure a best-in-class client engagement practice, across all VMLY&R clients and locations, with consistent and sustainable practices that deliver repeatable, high-quality deliverables, a high level of client satisfaction, business growth, and a defined career path for the client engagement team.

Ensure that VMLY&R’s Client Engagement vision and strategic planning is being executed at scale across the agency to meet business objectives while growing capabilities and talent over the long term. In partnership with their other Managing Directors, they are responsible and accountable for the success of the department. The idea is that someone looking at a Managing Director role wants experience in running an agency from a strategic and operational perspective.


  • Accountable for ensuring that the client engagement team is enabled to consistently deliver Marketing Excellence, Ownership, Intelligent and Innovative solutions as core agency capabilities.
  • Responsible for business ownership over a defined book of business, including team mix, talent, relationships, enablement, and growth
  • Responsible for transparent communication of the business to all audiences: internal, external, and clients, as appropriate for each group
  • Responsible for ensuring appropriate level of knowledge of the client’s business and industry, as well as advertising and marketing industry
  • Responsible for engaging with clients across the business in appropriate ways, with a focus on developing and maintaining senior level relationships with key clients
  • Responsible for ensuring that agency culture is cultivated

As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.

Required Skills

  • Proven performance in leading and building effective teams
  • Excellent presentation skills and presentation development skills
  • Excellent organizational skills
  • Ability to concurrently lead, nurture, and grow multiple clients
  • Deep understanding of agency and client financial management practices

Required Experience

  • Minimum of a bachelor’s degree or equivalent in a related field; graduate degree is a plus
  • At least fifteen years of experience, including large-agency interactive and client-side experience
  • Education and experience in marketing practices

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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