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Program Manager (Healthcare)

Health
New York, NY Kansas City, MO Parsippany, NJ Washington, District of Columbia Cambridge, MA
Req ID: 7870

Description

Position at VMLY&R

About Us: VMLY&R

VMLY&R Health is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected health experiences. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; improve health outcomes and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

VMLY&R is looking for an experienced Program Manager who can quickly understand our client’s needs and objectives with the ability to effectively manage variety sized teams in their effort to deliver services. The program manager is expected to deploy and manage against defined processes throughout a client engagement.

This individual is also responsible for building, coaching and leading teams against said process to ensure successful deliveries. VMLY&R needs individuals who are proactive problem solvers that can manage team dynamics, manage project financial performance, clearly communicate status, and drive progression towards dates.

Responsibilities

  • Manage a program of projects for our health clients, including defining project dependencies and prioritization of workload
  • Continuously monitor project health via resourcing, profitability and burn rates
  • Work with clients to define KPI’s and meaningful metrics to report project health
  • Work closely with Client Engagement and Delivery teams to architect solutions that best meet client requirements
  • Become an expert in our health clients’ medical/legal/regulatory review processes
  • Create/draft scopes of work and change orders
  • Own resourcing for each project by working closely with discipline leads and resourcing mgmt to determine assignments
  • Support creation of RFP responses with other teams within VMLY&R and new business engagement
  • Manage internal teams and client relationships in alignment with Client Engagement team
  • Maintain direct client relationships with Product Owners and client management leadership
  • Responsible for interviewing and making recommendations to hire at the Project Manager and Senior Project Manager levels
  • Serve as a key point of contact and liaison for cross-divisional teams, agency peers and management

Skills & Experience

  • 7+ years of project management experience, including experience managing project work for pharmaceutical clients
  • Ability to provide proactive and assertive leadership in problem-solving, managing financial success of projects, maintaining timelines, and reducing inefficiencies
  • Strong interpersonal skills and able to resolve conflict with productive outcomes
  • Ability to effectively work across departments with diplomacy and a firm understanding of other’s roles and perspectives
  • Ability to manage multiple work-streams (projects) effectively and efficiently
  • Extensive team management skills for teams of 8+
  • Ability to view problems in context at the system level and align solutions with the strategic direction of our clients and company
  • Proactive, adaptable, and flexible
  • Life-long learner, demonstrated commitment to continuous improvement
  • Strong attention to detail
  • Demonstrable ability to operate under tight deadline with complex business/technical solutions
  • Ability to manage workload with minimal supervision
  • Excellent written and verbal communication skills
  • PMP Certification 
  • Experience in running or working within agile methodology
  • Bachelor’s degree in business administration, marketing, or equivalent experience preferred

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts

VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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