Save for Later

Director Experience Design, Copy

Experience Design
Frisco, TX Atlanta, GA Cincinnati, OH Kansas City, MO Seattle, WA
Req ID: 7502


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

The Director, Copywriter, XD is responsible for identifying strategic design opportunities across one or more client portfolios and guiding clients from intent through solution. As an XD leader, you’ll be working more often with people who don’t necessarily think like a writer or designer which will require you to lead workshops and communicate with business leadership in their language.


  • Excels in client presentations and non-designer communication.
  • Knowledgeable of full portfolio for assigned client/clients and seeks opportunities for growing the client.
  • Leads Human-Centered Design workshops, stakeholder interviews, strategic thinking and portfolio level planning.
  • Collaborates with Experience Strategy on discovery and experience goals.
  • Oversees work, guides skill development and inspires their team of storytellers.
  • Sets the story vision for products/projects – heavily influences experience and visual stylings.
  • Ensures design teams meet accessibility, SEO, brand standards, content strategy and development needs
  • Point of escalation for client communications and design team concerns.
  • A working manager, the director will both oversee deliverables and create them for assigned projects.

Skills & Experience

  • Client relationship management
  • Strong experience strategy skills and an eye for compelling digital storytelling
  • Finds creative and innovative ways to get things done effectively and collaboratively
  • Continuous learner of technology, promoting it, using it and finding new tools to make us more effective
  • Ability to distill complex ideas for our clients, defend the work and be the expert in the room
  • Mastery of writing skills, creativity, and passion for human-centered design
  • Experience leading multiple account portfolios and the teams that support them
  • Ability to develop relationships, plan, and execute autonomously
  • Ability to organize different teams (internally and externally) around shared goals and keeping stakeholders engaged
  • Experience in working on and leading multiple projects simultaneously across large cross-discipline agile teams
  • A bachelor’s degree with an emphasis in Journalism, human-centered design or equivalent in a related field preferred
  • A minimum of eight to ten years working in a user experience role with at least five of those years in a strategic leadership role
  • Experience researching and developing strategic solutions for high-traffic, digital experiences
  • Advanced knowledge of HCD and Design Thinking methods
  • A portfolio of excellence in storytelling and strategic thinking
  • Digital agency experience and background required

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paidparental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts

VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


Share This Job