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Managing Director Client Engagement (Healthcare)

Health
New York, NY
Req ID: 8209

Description

Position at VMLY&R

About Us: VMLY&R

VMLY&R Health is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected health experiences. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; improve health outcomes and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

The Managing Director Client Engagement serves as agency leader for achieving the department’s strategic objectives and making significant, defined contributions to the overall agency’s business goals. He or she is responsible for driving departmental excellence and success in the areas of client engagement, staffing, training and development, account assessments, and execution, financial management, and intra-agency relationships.

The Managing Director is focused on enablement of VMLY&R capabilities in the areas of Marketing Excellence, Ownership, Intelligence, and Innovation. He/she is responsible for identifying any potential deficiencies in agency capabilities and working to remedy those deficiencies. He/she regularly demonstrates leadership and initiative in working with the department and agency leadership team, Executive Business Leads, and Client Engagement team leaders to enhance the overall focus on and excellence in client relationships and business operations. The overarching goal is to ensure a best-in-class client engagement practice, across all VMLY&R clients and locations, with consistent and sustainable practices that deliver repeatable, high-quality deliverables, a high level of client satisfaction, business growth, and a defined career path for the client engagement team.

Ensure that VMLY&R’s Client Engagement vision and strategic planning is being executed at scale across the agency to meet business objectives while growing capabilities and talent over the long term. In partnership with their other Managing Directors, they are responsible and accountable for the success of the department. The idea is that someone looking at a Managing Director role wants experience in running an agency from a strategic and operational perspective.

Responsibilities

  • Accountable for ensuring that the client engagement team is enabled to consistently deliver Marketing Excellence, Ownership, Intelligent and Innovative solutions as core agency capabilities.
  • Responsible for business ownership over a defined book of business, including team mix, talent, relationships, enablement, and growth
  • Responsible for transparent communication of the business to all audiences: internal, external, and clients, as appropriate for each group
  • Responsible for ensuring appropriate level of knowledge of the client’s business and industry, as well as advertising and marketing industry
  • Responsible for engaging with clients across the business in appropriate ways, with a focus on developing and maintaining senior level relationships with key clients
  • Responsible for ensuring that agency culture is cultivated

Required Skills

  • Proven performance in leading and building effective teams
  • Excellent presentation skills and presentation development skills
  • Excellent organizational skills
  • Ability to concurrently lead, nurture, and grow multiple clients
  • Deep understanding of agency and client financial management practices

Required Experience

  • Minimum of a bachelor’s degree or equivalent in a related field; graduate degree is a plus
  • At least fifteen years of experience, including large-agency interactive and client-side experience
  • Education and experience in marketing practices

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. VMLY&R is a M/F Disabled and Vet EEO/AA Employer.

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