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Director Client Engagement

Client Engagement
Kansas City, MO Chicago, IL
Req ID: 7720

Description

Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

The Director Client Engagement serves as an agency leader for achieving the client’s strategic brand objectives by collaborating with the client and focusing on all facets of strategic growth. He or she must establish and drive all facets of internal working teams to deliver on clients’ goals, objectives and overall strategic direction.

The Director Client Engagement also mines new, organic business opportunities with existing clients, by building relationships across the client’s organization, and with key industry partners. This person must be team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills.

Directors Client Engagement works closely with Supervisors to foster a culture of growth and development with the team. They regularly demonstrate initiative in all areas of improving the management and growth of all partnerships, demonstrating a sense of ownership and the ability to manage independently.

The Director Client Engagement must take ownership, drive marketing excellence, innovation, and client intelligence. He/she is responsible for of all areas of client delivery and overall relationship health. Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed. Candidates must be prepared for a fast-paced environment and be comfortable making decisions.

Responsibilities

  • Responsible for development of long-term account success and growth.
  • Works with Strategy and planning to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics.
  • Leads and manages team on a given book of business.
    • Builds and maintain senior level client relationships.
    • Provides team with direction and input to ensure business and project goals are met (60%).
    • Mining new business opportunities (40%).
  • Responsible for development of direct reports
  • Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry.
  • Recognizes and seizes opportunities to contribute to agency new business.
  • Regularly informs Group Director Client Engagement on status of business, including escalation as needed.

Required Skills

  • Is able to craft creative briefs and provide clear, persuasive briefings to Creative teams and remain an active contributor throughout the creative development process.
  • Understands paid search campaigns, major online media campaigns and emerging media.
  • CRM/Direct experience is beneficial.
  • Has excellent presentation skills and presentation development skills.
  • Has excellent organizational skills.
  • Is very comfortable working in an integrated agency environment.
  • Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed.
  • A familiarity with ecommerce and online advertising is necessary.
  • Is able to concurrently lead and grow multiple clients.

Required Experience

  • Minimum of bachelor’s degree or equivalent in a related field; graduate degree is a plus.
  • Six to 10-plus years of experience, which may include large-agency interactive or senior client-side marketing experience.
  • Experience with digital marketing and/or managing the design and development of websites; traditional marketing experience is a plus.
  • Has deep knowledge and experience with multichannel marketing.
  • Has experience managing and growing employees and teams required.

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts

VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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