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Creative Resource Manager

Operations Management
Chicago, IL Frisco, TX Kansas City, MO Seattle, WA
Req ID: 5581


Position at VMLY&R

At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing and thinking — harnessing creativity, technology and culture — to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people’s lives, to drive value for our clients and, in the best of cases, to impact the world.

The Creative Resource Manager is the connective tissue across the department. You are passionate about building highly effective teams and creating an environment where people come to do their best work. Your focus is to ensure the right talent is working on the right project, in service of creating world-class experiences for our clients. This is all achieved by balancing the priorities of the business alongside the career aspirations of the creatives, in a very dynamic landscape.


  • Develops relationships with creative and experience talent at all levels and works as trusted partner to leadership, making staffing recommendations based on skills and career aspirations, not just availability
  • Maintains knowledge of current and upcoming projects across the creative team, building strong relationships with client engagement, delivery and new business 
  • Has a pulse on the overall health and happiness of the department, ensuring any talent concerns are escalated to leadership through the appropriate channels
  • Alerts leads of any potential concerns or issues in meeting key client deliverables due to resourcing and makes recommendations to resolve 
  • Leads weekly creative resourcing meetings, to ensure all creative and experience talent is not under or over-utilized and works to resolve any conflicts 
  • When internal options have been exhausted, identifies needs for freelance talent, and recruits the best in the industry to support short-term needs 
  • Partners with operations to review monthly utilization reports and share insights and action plan with leadership
  • Works with the Talent team to on-board creative department new hires and freelancers
  • Works with delivery and project management leads to ensure internal resourcing platform (RAFT) is up to date
  • Continuously strategizes new ideas for process improvements and better ways to foster a connected and inclusive creative department culture 

As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.

Skills & Experience

  • 5+ years of creative resource management or creative operations experience in advertising/marketing industry
  • Firm grasp of the creative process within an agency environment and a love of creating order in the chaos
  • Deep understanding of the functional skills and responsibilities of various creative, experience and design roles
  • Excellent interpersonal communication skills with the ability to motivate and influence across all levels of seniority
  • Comfortable working in an environment of constant change and doing so with a positive attitude
  • Proactive and confident in prioritizing competing demands in a fast-paced environment

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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