Save for Later

Group Director Client Engagement (Healthcare)

United States
Req ID: 9790


Position at VMLY&R Health

About Us: VMLY&R

VMLY&R Health is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected health experiences. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; improve health outcomes and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

The Group Director, Client Engagement serves as General Manager of each team to manage a book of business for the agency. He or she is the most accountable strategic lead on the team, responsible for all aspects of business management, including overall business growth, casting, and team development. He or she also serves as engagement lead with senior-level clients on key accounts and manages expectations with his/her Managing Director. The Group Director, Client Engagement sets the vision for all partnerships and ensures seamless business delivery across all VMLY&R health disciplines.

What your success will look like

  • Leads, and collaborates with broader and office team leadership (including ELT) to set the vision, business and engagement plan for the book of business managed
  • Sets and achieves profitability goals on par with agency benchmarks
  • Manages and approves all investments to ensure a strategic focus on ROI’s
  • Develops and maintains the most senior level client relationships
  • Focus on building client relationship depth and organic business opportunities, activating VMLY&R Health network and WPP resources as needed to deliver on goals
  • For global clients, responsible for collaboration and inclusion of relevant regional markets in the annual account planning and activation process
  • Actively engage in professional development of direct reports
  • Cultivate capability of both the cross-functional client team and CE department
  • Excellent presentation and organizational skills
  • Strong ability to actively contribute throughout the creative process
  • Lead and grow multiple clients
  • Proven approach to cross-functional, cross-agency, and partnership collaboration
  • Manage and guide individuals and teams to their best results

Who you are and what you bring

  • 8 or 10+ years of relevant experience, including large-agency interactive, traditional marketing and/or equivalent client-side experience
  • Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
  • Previous experience leading a pharmaceutical or health account (HCP and/or DTC)
  • Possesses thorough knowledge/understanding of health communications landscape and ability to successfully navigate associated processes
  • Experience managing employees and business financials/profitability
  • Distinct understanding of strategic process and ability to drive innovation

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

The base salary for this position at the time of this posting may range from $75,000 to $180,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here (opens in a new tab) for more details.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Share This Job