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Associate Director Client Engagement

Client Engagement
Kansas City, MO
Req ID: 8011


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

The Associate Director Client Engagement is responsible for overall agency services on accounts and for the supervision, growth and development of client engagement team personnel, which includes providing training, motivation and performance evaluations. Training should focus on enhancing capabilities and skills in the following areas: Marketing Excellence, Ownership, Intelligence, and Innovation (as appropriate for each level.)

Externally, the Associate Director Client Engagement is responsible for developing and maintaining a close relationship with senior-level client contacts, establishing VMLY&R as leaders on the business, helping to achieve clients’ marketing objectives, and managing income results for the agency.

Associate Directors Client Engagement must be energetic and active proponents of all client partnerships within the agency and participate in and lead any external cross-functional teams. Leadership is rooted in strategic partnership with a focus on absolute understanding of the client’s business (objectives, risks and strategies). They are the core contact for all partner relationships and day-to-day client activities and must be able to articulate the vision and value of all agency attributes and points of differentiation. They are responsible for the core growth and development of the account team, including goal-setting performance evaluations. Financial responsibilities include monthly billing, forecasting and updating clients on monthly billing and expenses. This candidate must be prepared for a fast-paced environment and must be comfortable making decisions.


  • Collaboratively responsible for development of long-term account success and growth by participating in Client Engagement Plan development and execution. Gains and maintains expert knowledge of client’s business, industry and competition.
  • Drives execution and measurement of final plan, ensuring proactive thought leadership and MIP initiatives are carried out.
  • Supervises all work, providing oversight and guidance on current work (70%, while also aggressively pursuing new opportunities (30%).
  • Builds and maintains client relationships, both with day-to-day clients and more senior level contacts.
  • Participates in key client meetings: Presentations of VMLY&R work; Client briefings; Strategy sessions; Agency day meetings; Cross-agency partner meetings.
  • Builds and maintains agency partnership relationships.
  • Supervises and develops direct reports.
  • Financial management responsibilities include monthly projections and billing, monthly budget review with clients.
  • Regularly meets with and informs Director, Client Engagement on status of business, including escalation points as needed.

Required Skills

  • Comfortable working in and leading integrated agency relationships.
  • Able to lead strategic efforts across multi-channel engagements.
  • Able to develop and disseminate strategic direction across internal cross-functional teams.
  • Aggressive approach to client management as well as overall team and account growth.
  • Able to handle multiple projects at once.
  • Detail-oriented, a strong communicator and effective presenter.
  • A team player with strong interpersonal and organizational skills.
  • Familiarity with all facets of interactive campaign and macro strategy development.

Required Experience

  • Bachelor’s degree or equivalent in related field.
  • Five to eight years of experience, which may include large-agency interactive or senior client-side marketing experience focusing on strategy, innovation and an entrepreneurial approach to building brands.
  • Experience with digital marketing focusing on site, display, search, emerging media or overall digital ecosystem development.

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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