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Supervisor, Client Engagement (Shopper Marketing)

Client Engagement
Chicago, IL Cincinnati, OH Minneapolis, MN Rogers, AR Cleveland, OH
Req ID: 8276


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

The Supervisor Client Engagement oversees agency services on accounts. Client Engagement Supervisors manage the guidance, growth and development of client engagement team personnel, which includes providing training, and performance evaluations.

Externally, the Supervisor Client Engagement develops a close relationship with senior-level client contacts, establishing VMLY&R as leaders on the business, achieving clients' marketing goals, and managing income results for the agency.

What your success will look like

  • Supervisor Client Engagement must be active proponents of all client partnerships within the agency, and lead any external teams.
  • Leadership is rooted in strategic partnership with a focus on absolute understanding of our client's business. They are the core contact for all partner relationships and daily client activities and promote the vision and value of all agency attributes and points of differentiation.
  • Financial responsibilities include monthly billing, forecasting and updating clients on monthly billing and expenses.
  • Collaboratively responsible for development of long-term account success and growth by participating in Client Engagement Plan development and execution.
  • Gain and maintain experience of client's business, industry and competition.
  • Guide execution and measurement of final plan, ensuring expertise and MIP programs are carried out.
  • Provide oversight on current work (70%, while also pursuing new opportunities (30%).
  • Develop client relationships, both with daily clients and more senior level contacts.
  • Participate in: client meetings, presentations of VMLY&R work, client briefings, strategy sessions, and cross-agency partner meetings
  • Build agency partnerships.
  • Manage and develop direct reports.
  • Financial management responsibilities include monthly projections and billing, monthly budget review with clients.
  • Meet with and inform Director, Client Engagement on status of business, including escalation points.

Who you are and what you bring

  • Comfortable working in and leading integrated agency relationships.
  • Lead strategic efforts across multi-channel engagements.
  • Communicate strategic direction across internal teams.
  • Oversee the development of the account team, including goal setting performance evaluations.
  • Financial responsibilities including monthly billing, forecasting and updating clients on monthly billing and expenses.
  • Familiarity with all facets of interactive campaign and macro strategy development.
  • Bachelor's degree or equivalent in related field.
  • 4 or more years of experience, which may include large-agency or senior client-side marketing experience where focus has been on strategy and innovation when building brands.
  • Experience with digital marketing focusing on site, display, search, emerging media or overall digital ecosystem development.
  • Familiarity with all facets of interactive campaign and macro strategy development.

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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