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Experience Design
Frisco, TX Cincinnati, OH Kansas City, MO Seattle, WA
Req ID: 7459


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.
We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Position Summary
Copywriters for experience design tell stories and foster conversations through a brand’s tone of voice. Their storytelling, in collaboration with UX and UI, helps shape user experience by enabling frictionless navigation through user flows and creating emotional connections.

• Draw users into experiences through emotional storytelling and engagement
• Enhance digital experiences, content strategy, performance copy and journey development
• Passionately and curiously study user-centered design principles and understand design thinking methods
• Understand, through empathy and research, how users interact with content to inform user and task flows
• Collaborate with a multidisciplinary team to ensure the messaging supports and elevates content strategies and SEO
• Collaborate with UX and UI to execute design vision

Required Skills
• Can find creative ways to get things done effectively and collaboratively
• Continuous learner of technology; promoting it, using it and finding new tools to make us more effective
• Ability to distill complex ideas into simple concepts
• Excellent analytical and process-oriented skills, as well as verbal and written skills
• Strong writing skills, creativity and passion for user-centered design
• Ability to develop relationships, and plan and execute with minimal oversight

Required Experience
• Bachelor’s degree with an emphasis in journalism, human-centered design or equivalent in a related field
• A minimum of 1-3 years of industry experience
• Experience in user-centered design methods and techniques
• Experience in storytelling for digital mediums
• Digital agency experience preferred

Our Benefits
As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.
• Corporate gift matching program
• Paid time off for volunteering
• Paid parental leave
• Ranked No. 1 in advertising for our adoption assistance program
• Corporate discounts

VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.


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