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Account Manager

Client Engagement
Miami, FL
Req ID: 8145

Description

Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Account Managers handle the day-to-day operations of agency projects, including research, scope development, creative briefing and job execution. They are responsible for base-level client contact, management of status meetings, organizing information shared by and with the client, and ensuring agency procedures are followed.

Account Managers will lead projects from beginning to end while fostering relationships directly with clients and the agency team. The idea is that someone looking at an AM role wants project ownership experience and client engagement development opportunities.

Account Managers serve as agency implementers for achieving the client’s strategic brand and business objectives by working with clients to provide them with guidance and working with the internal team to achieve execution of strategies. They serve a vital role in promoting the integration of cross-functional teams and ensuring seamless delivery of all work to the client. This candidate must be prepared for a fast-paced environment and be comfortable making decisions.

Responsibilities

  • Operational excellence in daily blocking and tackling of account/s
  • Gains and maintains knowledge of client’s business, industry and competition
  • Responsible for ensuing conference reports and/or meeting notes are complete and distributed to clients and/or agency partners as appropriate
  • Initiates/drafts scope documents and works with team to ready for client review and approval
  • Initiates projects within the agency, according to standard kick-off protocol
  • Responsible for day-to-day implementation of project deliverables; ensures deliverables are client ready
  • Builds on financial management skills, including preparation of billing and monthly projections for review with supervisor
  • Participation in key client meetings including status meetings and presentations of VMLY&R work
  • Focus is on flawless execution of current projects.

Required Skills

  • Is able to understand the business issues clients face in a variety of industries.
  • Possesses superior communication skills, both internal and client facing.
  • Has strong relationship management, organizational and project management skills.
  • Manages up and knows when to escalate internal and/or client concerns.
  • Is able to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists.
  • Is able to identify opportunities for growth and incremental opportunities with client partners.
  • Has a strong interest in technology or digital marketing.
  • Familiarity with ecommerce and online advertising is a plus.

Required Experience

  • Bachelor’s degree or equivalent in a related field.
  • Two to five years of full-time experience in digital marketing, media or advertising (digital experience strongly preferred).
  • Agency experience (preferred).

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. VMLY&R is a M/F Disabled and Vet EEO/AA Employer.

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