Software Engineering Manager – B2C

Engineering Chicago, Illinois


Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation 
The Opportunity:  

We are looking for an experienced and innovative engineering leader for our B2C Engineering team who is passionate about and has experience building mobile applications. At Vivid Seats, you will have the opportunity to rapidly change the face of the secondary ticket marketplace industry. You will be building out technology solutions that enable a world class user experience across the Vivid Seats platform. In addition to leading the team in day-to-day execution, you will play a role in hiring new engineers as well as carrying out performance management, coaching, and delivering feedback. 

How your role contributes to the success of Vivid Seats:  

  • Lead a team to excellence in execution to deliver quality projects on-time.
  • Help grow and manage our B2C Development Strategy
  • Partner with business stakeholders, product owners, design and data teams in a high velocity software engineering environment to define and bring new capabilities to market.
  • Participate in the Design and architecture to drive technical innovations
  • Develop and coach engineers while participating in hiring initiatives to attract new talent
  • Effectively communicate team’s work to leadership regularly
  • Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast-paced Agile environment.

How your role expectations will progress as an Engineering Manager r in the first 30, 90, and 180 days:  
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Develop basic understanding of applications, tech stack, and development process. 

90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. 
  • Contribute to team planning, estimations, and design sessions. 
  • Delivery of stable and scalable front-end code for our in-house marketing platform.  

180 days in 

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in continued learnings to advance skill sets necessary for team goals. 
  • Have self-sufficiency in all applications touched by the team.   
  • Actively contributes into larger team and engineering group objectives. 
  • Produce and deliver clean, correct code that drives team and company tech goals forward. 

 What You’ll Bring:  

  • A customer first attitude with 8+ years of technical experience working in software engineering preferably with modern languages and frameworks such as Java, Node.js, React.js, React Native
  • 3+ years of experience providing technical leadership in a fast-paced Agile environment where you have led high performance teams and provided technical direction related to the growth and development of products.
  • String knowledge of back-end languages (Java, Node.js)
  • Knowledge of front-end web languages (HTML, CSS, JavaScript, TypeScript)
  • Experience with testing frameworks ( Jest, Enzyme, etc.)  
  • Experience with SQL (MySQL or related
  • A passion for programming and solving problems with code
  • A love for technology, and a strong curiosity for new tools to solve real problems
  • Excellent communication and teamwork skills
  • Self-Starter with strong work ethic, superior attention to detail

Bonus Points if you have:

  • Experience leading remote teams
  • A passion for live events

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.