Senior Product Manager- Supply

Product Management Chicago, Illinois


Who we are:  

Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago’s top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. 

The Opportunity:    You will have ownership ofthe products and product strategy for our seller-facing technologies for our live events marketplace. This is a great opportunity for a tenured product manager to champion the seller lifecycle including how sellers interface & integrate with Vivid Seats, Skybox (our POS for sellers), and internal products/systems that we build to drive marketplace growth.  Our sellers are a critical constituent of our business, and this role is at the center of enabling supply-side growth, improving seller stickiness, and system performance on all seller tech. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business.This role will use data and a deep understanding of our customers to successfully deliver products to market.    

Our ideal candidate isaninnovative, flexible, on-your-feet problem solver who has a track record of successful executionand developing product strategy.You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical skillset. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly, youare abletodeliver outstanding results, quickly,with high quality and have exceptional communicationskills (ableto speak the languageof end-users, management, design, and development).   

How your role contributes to the success of Vivid Seats: 

  • Workacross the organization, partnering with multiple stakeholders (including operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make the right tradeoffs on scope and implementation, and deliver high quality products.   
  • Define the product goals and roadmap, ensuring alignment with business objectives and company strategy.   
  • Lead the delivery team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.    
  • Define features through clearly written user stories as part of an Agile delivery team; verifystories are implemented as intended, recordsbugs, and assistthe engineering team in driving resolution.   
  • Analyzeuser data and feedback to measure the effectiveness, competitiveness and impact of the product. 
  • Effectively communicate product strategies and executional plans across the organization – to stakeholders, peers – as well as external constituents 

How your role expectations will progress as a Senior Product Manager in the first 30, 90, and 180 days: 30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful. 
  • Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.    
  • Learn how ticket marketplaces and our products operate and how you’ll contribute to providing great experiences for our constituents.   
  • Collaborate withUX and engineeringtowrite user stories for new features.Assist with verification and feature performance analysis for newly released features. 

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.   
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.   
  • Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers. 
  • Leverage tooling and data to gain insightand analyze customer behavior and product performanceto recommendproductenhancements. 

180 days in   

  • Design and implement process improvements that positively impacts the team.    
  • Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.   
  • Drive productdepartment roadmap exercises that balance current needs with future strategic initiatives.    
  • Mentor others, playing an active role in elevating the skill sets of those you work with.   
  • Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of seller technology/productswith the overall business objectives and company strategy.    
  • Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations, and planning sessions with the overall team. 

What You’ll Bring: 

  • Provenexperience in helping organizations map business value to customerneeds.   
  • Sufficient mastery oftechnologyso that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership withengineering.   
  • Prior experience in product managementand a record of successful product delivery.    
  • Ability tojugglemultiple prioritiesand managetrade-offs to establish the right approach toexecutingtheproductstrategy.    
  • Highly analytical with experience managing data-centric products; capable of turning raw data into information andinsights.    
  • Proven experience of crafting product roadmaps by gathering input from customers, partners, internalusers, engineers and otherstakeholders.   
  • An understanding of online marketplacesandan interest in the live event space 

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.    

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.   

We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.