VitalSource Technologies Careers

VitalSource®, is hiring a Sales Associate to contribute to our Publisher, Professional Learning, and Enterprise team located in Raleigh, North Carolina or remotely in the U.S. If located in Raleigh, this is a hybrid role that includes a combination of in-office days and remote work.

We are seeking a motivated and detail-oriented Sales Associate to support our Publisher, Professional Learning, and Enterprise Team. The ideal candidate will have at least two years of experience supporting sales teams, with a strong background in using SalesForce. The candidate should also understand pipeline metrics, have experience with lead flow, sales lead research, booking appointments, and managing multiple projects. A basic understanding of the education or publishing industry is essential, along with the ability to create pivot tables in Excel. 

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

• Sales Support: Assist the sales team in managing day-to-day operations, including tracking and updating the sales pipeline, preparing reports, and ensuring accurate data entry in SalesForce.
• Pipeline Management: Monitor and analyze sales pipeline metrics to identify trends, potential opportunities, and areas of concern. Provide insights to the sales team to support strategic decision-making.
• Lead Flow Management: Manage the flow of leads from various sources, ensuring timely follow-up and accurate tracking in the CRM system.
• Sales Lead Research: Conduct research on potential sales leads, gather relevant information, and book appointments for sales representatives.
• Client Interaction: Support the sales team in maintaining strong relationships with clients, including managing communication, scheduling meetings, and handling inquiries.
• Meeting Notes: Attend meetings with the sales team, take detailed notes, and ensure follow-up actions are documented and assigned.
• Reporting & Analysis: Prepare regular sales reports and presentations, utilizing pivot tables in Excel to analyze data and provide actionable insights.
• Project Management: Oversee and manage multiple projects simultaneously, ensuring deadlines are met and tasks are completed efficiently.
• Data Management: Ensure the integrity of sales data within SalesForce, regularly updating and maintaining accurate records.
• Collaboration: Work closely with other departments, including Marketing, Customer Success, and Operations, to ensure a seamless sales process and excellent client experience.
• Industry Knowledge: Stay informed about trends and developments in the education and publishing industries to effectively support the sales team and contribute to strategic discussions

Required Qualifications:

• Proven experience in sales operations, sales support, or similar role.
• Proficiency in Salesforce engagement and enablement tools (i.e., Salesforce, Marketo, ChurnZero, etc.) and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret sales data and metrics.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledge of sales processes, pipeline management, and best practices.
• Proactive attitude with a problem-solving mindset and a drive for continuous improvement.
• Travel Requirement: Up to 10% for team settings, conferences

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Salary Range: $64,000 to $79,200

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at http://get.vitalsource.com/  and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish