Team Lead - Client Relations Advisor
Description
See if you are our next:
TEAM LEAD - CLIENT RELATIONS ADVISOR
Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
A look at your benefits
- You receive a quarterly bonus.
- You have a permanent full-time position.
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You assist our retention specialists by acting as motivators and tutors through continuous support and guidance.
- You analyze statistical data from several Key Performance Indicators and formulate action plans to continuously improve team performance.
- You work closely with management executives to discuss & implement development strategies.
- You conduct detailed and thorough audits to ensure constant accuracy.
- You provide feedback to be included in each employee’s performance evaluations as well as complete associated validations.
- You collaborate with hiring mangers to facilitate candidate selection.
- You partake in the organization and execution of Vision Group’s annual National Advisor Conference.
A clear view of your assets
- You have a post-secondary degree in Business/Marketing or an equivalent work experience.
- You have excellent communication skills, you speak English et français également pour supporter nos cliniques canadiennes.
- You have solid management experience, strong retention and customer service skills.
- Your experience in a sales environment is considered a strong asset.
- You're known for being a positive team player who gets involved in your environment.
- You exceed performance objectives and consistently meet targets.
- You have the ability to work effectively with minimal supervision.
- Your strong organizational skills and the ability to prioritize multiple projects in a dynamic and changing environment.
- You are able to travel extensively, up to a week at a time, to clinics in your region for advisor training purposes (frequency of travel varies according to circumstances).
From our point of view
If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.