VBP Careers

Description

• _{Effective Member Onboarding:}
• _{Successfully conduct Enquiry (triage) calls with new leads, to determine if they’re a good fit for The Growth Alliance. Book in Strategy Call with a coach or refer elsewhere if unsuitable.}
• _{Successfully conduct Enrolment calls with new members after sales are finalised, ensuring a warm welcome and understanding of the next steps.}
• _{Set up and manage all necessary logins and access for new members, coordinating closely with technical teams for training and process improvement.}
• _{Engagement and Activity Monitoring:}
• _{Co-ordinate bookings of members into sessions and events, ensuring members are engaging with the program} 
• _{Maintain an engagement matrix/tracker to monitor members' involvement in events, interactions in Facebook groups, and usage of the member portal, utilising tools.}
• _{Monitor and assess engagement scores and highlight members who require additional support or intervention. Implement AI tools to assist as soon as they’re available.}
• _{Member Support and Intervention:}
• _{Ensure members update their monthly progress in their performance dashboards.} 
• _{Identify members falling behind targets or showing signs of reduced engagement and initiate contact to offer support, and if necessary, schedule a Get Unstuck call with a coach.}
• _{Refer members to the right content to suit their needs and enquiry}
• _{Liaise with Coaching and Consulting internal marketing team to design communications and deploy where appropriate.}

• _{Ascension Tracking:}
• _{Monitor member growth and identify individuals ready for progression to higher tiers of membership, mainly targeting potential invitees for the Captains Forum.}
• _{Event Management Support:}
• _{Assist in the planning and coordinating of events, ensuring venues are booked and logistics are handled well in advance (at least 12 months ahead wherever possible).}
• _{Feedback Collection and Enhancement:}
• _{Systematically collect and report on member feedback.}
• _{Actively develop solutions to improve the feedback score based on member suggestions.}

Key Competencies:

• _{Strong Communication Skills: Ability to communicate with members and team members, ensuring understanding and efficient collaboration.}
•  _{Attention to Detail: Meticulously manage multiple tasks and monitor numerous data points without compromising quality. Our Member Success Co-ordinator will need to maintain deep knowledge of the resources that are available in TGA at all times.}
•  _{Problem-Solving Skills: Quickly identify issues and develop effective solutions to enhance member satisfaction and engagement.}
•  _{Organisational Skills: Efficiently manage time and resources to meet deadlines and prioritise tasks effectively.}
•  _{Technological Proficiency: Comfortable using and learning new technologies that facilitate member engagement and tracking. Understanding of Microsoft Excel, data-mapping and Power BI desirable, however not required.}

• _{Bachelor's/College Degree, any field}
• _{At least 3-5 years of relevant experience in Client Relations} 
• _{Stakeholder Management - experience dealing with various stakeholders in a global perspective}
• _{Basic knowledge and skills in using and navigating CRM platforms (e.g Salesforce)}

• _{Internet Connection of at least 15 Mbps}
• _{Residence within Cebu and Cagayan de Oro City}

• _{Salary increments on the 6th and 12th months, with annual performance appraisals}
• _{500K per incident HMO coverage + Dental & Optical benefits} 
• _{Career growth opportunities}
• _{2-week paid Christmas vacation}
• _{25K Educational Assistance} 
• _{Referral bonuses}
• _{Training and equipment will be provided}
• _{Fixed Schedule of Mon-Fri from 7 AM to 4 PM}