Front Desk Associate (For Pooling)
Description
Overview of the Role
The Front Office Associate (FOA) is the first person that new team members, visitors or clients meet when they come to the JEG and Mango offices of VBP. Their primary responsibility is to welcome New Team members, visitors, suppliers or clients, as the first face they meet in VBP. The FOA would also need to complete various administrative tasks to ensure compliance to workplace security. The FOA would also need to coordinate with Team Members for deliveries and the Facilities and Office of the Executive team for various office activities.
The Front Office Associate (FOA) is the first person that new team members, visitors or clients meet when they come to the JEG and Mango offices of VBP. Their primary responsibility is to welcome New Team members, visitors, suppliers or clients, as the first face they meet in VBP. The FOA would also need to complete various administrative tasks to ensure compliance to workplace security. The FOA would also need to coordinate with Team Members for deliveries and the Facilities and Office of the Executive team for various office activities.
Additionally, the Front Office Associate is to work alongside the Travel Manager with Domestic and International Travel. With assistance, the FOA will assist in processing travel, accommodations and transfers.
Main responsibilities include:
Below are the key responsibilities of an Associate
• Welcome guests in the office
• Receive packages / deliveries
• Answer incoming calls both from Australia and locally
• Onsite support Facilities staff
• Assist in managing travel activities and related tasks
• Welcome guests in the office
• Receive packages / deliveries
• Answer incoming calls both from Australia and locally
• Onsite support Facilities staff
• Assist in managing travel activities and related tasks
Below are some of the more specific tasks to be completed and managed by the Front Office Officer
• Welcome Guests and New Team Members pleasantly into the office
• Manage door access for both visitors and Team members
• Ensure completion and submission of NDA of guests to Compliance Team
• Receive documents from various suppliers and government agencies
• Manage and distribute Team Member Identification Cards
• Provide biometrics access to Team Members
• Correspond with Team Members regarding deliveries
• Assist guests with connecting to visitor Wifi (Basic Troubleshooting)
• Maintain lobby upkeep
• Work directly with Travel Manager in processing flights, accommodations, transfers and visas
Successful candidates should be:
• A graduate of any 4-year course, preferably a graduate of Hotel and Restaurant Management or Tourism.
• Preferably, a team member who’s currently with no client.
• Amenable working onsite
• Has customer service background
• Excellent communication skills, both written and verbal
• Front Office Desk experience preferred
• Is computer savvy
• Great interpersonal skills
• Is Organized
• Has grace under pressure
• Events Management experience good to have