Contact Centre- PDS Sales (Oubound)

Location: Dublin Ireland

Hybrid working in office every Tuesday, Wednesday and Thursday.

About VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most.  For more information, visit www.vikingcloud.com and follow us at www.linkedin.com

This Position

We have vacancies for a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.

Responsibilities

Customer Support

•                      Provide excellent Security and/or Compliance support via multiple customer engagement channels, including: voice, web-chat, email and SMS.

Customer Experience

•                      Provide excellent customer experience at every customer touchpoint, whilst being mindful of average handling time to optimize both experience and productivity.

•                      Be assessed using our industry-leading quality program and receive regular feedback, coaching and support to ensure success.

Educate

•                      Educate customers on the relevance and importance of industry security and compliance standards.

Security Assessments and Support

•                      Using Sysnet technology, assist and/or manage customer profiles to determine their Security and compliance requirements, and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

•                      Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Other

•                      Undertake additional tasks as necessary based upon business needs.

Qualifications

•                                       1 year’s experience in a fast-paced customer service environment (preferably call centre environment).

•                                       Leaving certificate or equivalent desirable.

•                                       Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10pm.

•                                       Active listener who communicates purposefully and confidently.

•                                       Team player with a positive outlook, who enjoys working in a customer services environment.

•                                       Strong attention to detail and the ability to multi-task.

•                                       A passion for tech and software products.

•                                       Strong decision-making and problem-solving skills.

•                                       Ability to work flexible shifts, adhering to agreed schedules.

•                                       Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.

•                                       Excellent written and spoken English.

•                                       Customer service experience in a similar role would be a distinct advantage.

Benefits

•                                       Career Progression Opportunities

•                                       Death in Service Cover

•                                       Disability Cover

•                                       Employee wellness program

•                                       Free, on-site parking

•                                       Hybrid working

•                                       Pension

•                                       Performance recognition through gamification bonus

•                                       Recreation facilities

•                                       Regular staff social events

VikingCloud is an equal opportunities employer.

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