PCI Support Analyst with German

Location: Poland

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

This Position
The Compliance Support Team provides world class customer service for all of their clients. To adhere to this commitment, we deliver prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact.  The Compliance Support Team’s in-depth PCI knowledge blended with customer-first and empathetic approach; ensures customer expectations are exceeded on every interaction.

About PCI Compliance Processing:  Whether you have a large corporation that spans the globe or a small company that serves your local community, maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is a must for all merchants who accept credit cards.

Cyber criminals are targeting payment card information because it's a high value target, so the PCI DSS was put in place to help reduce risk to your business and protect the customers you serve. Just as you lock the doors of your business each night to protect your physical assets, you need to lock the doors to your company's network to protect your digital assets.
 

Responsibilities

• Responding to all customer service requirements, agreed with telephone service
• To aim to resolve all queries on a first call resolution basis
  

Customers Engagement and Experience

• Ability to interact with customers on a personal level
• Communicate clearly and effectively during all calls
• Provide exceptional customer experiences at every customer touchpoint
   

Qualifications

• You have a great level of English and German (minimum B2/C1) as well as minimum secondary education
• Excellent communication skills in English in the both verbal and written forms
• Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great
• Ability to work flexible shifts whilst displaying impeccable schedule adherence
• A team player with a positive outlook and a passion for customer service
• Strong attention to detail and the ability to multi-task
• Excellent computing skills
• Strong decision-making and problem-solving skills
• Interest in Cyber Security and IT fields is a plus
   

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.