Associate Account Manager – SMB (Client Renewals & Growth)

Location: Remote US

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform®, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

This Position

VikingCloud is looking for a motivated and customer-oriented Associate Account Manager to join our SMB client growth team. In this early-career, farmer-style role, you’ll focus on supporting a high volume of SMB accounts through contract renewals, product upsells, and client relationship management.

This is a great opportunity for someone looking to build a career in SaaS or cybersecurity sales, with clear paths for advancement. You’ll develop core account management skills, learn how to identify and act on expansion opportunities, and work with a team of experienced sales and client success professionals.

Responsibilities

• Manage a high-volume portfolio of SMB clients, ensuring timely contract renewals and identifying opportunities to upsell or cross-sell additional VikingCloud services.
• Serve as the primary commercial point of contact for assigned accounts, focusing on satisfaction, retention, and growth.
• Respond to inbound client questions related to renewals, contract terms, pricing, and available services.
• Support client education efforts by guiding customers on best practices and solutions that align with their business needs.
• Collaborate with Delivery/Operations, Billing, Product, and Support teams to resolve issues and ensure a smooth renewal process.
• Maintain accurate and up-to-date records in Salesforce.com, including renewal dates, client communications, and opportunity tracking.
• Assist in preparing renewal quotes and simple upsell proposals based on client needs and VikingCloud offerings.
• Meet and exceed renewal rate targets and SMB account growth KPIs.

Qualifications

Preferred Qualifications

• Exposure to compliance (PCI DSS), cybersecurity, SaaS, or managed services environments is a plus.
• Experience supporting customers in the SMB segment is a plus.
• Familiarity with Salesforce dashboards, reports, and forecasting tools is a plus.

Qualifications

• 1–3 years of experience in account management, sales support, customer success, or a related client-facing role (internship experience considered).
• Strong communication and interpersonal skills—able to build trust and rapport with small business owners and IT stakeholders.
• Highly organized and detail-oriented with the ability to manage a large volume of accounts and deadlines.
• Basic understanding of value-based selling principles and a desire to grow sales and relationship management skills.
• Proficient in Salesforce.com or other CRM systems (or quick learner).
• Self-starter who thrives in a fast-paced, performance-driven environment.
• Bachelor’s degree preferred or equivalent combination of education and experience.

Compensation and Benefits

• Competitive base salary + uncapped commission
• Health, dental, and vision benefits
• 401(k) with company match
• Generous PTO and holiday plan
• Career advancement in a growing, global compliance and cybersecurity company
• Remote-friendly, flexible work environment

Join VikingCloud and help protect the data and infrastructure powering the world’s most recognized franchise brands.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.