Team Manager

Location: Warsaw, Prosta 51

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

This Position:

We are currently recruiting passionate, motivated, and enthusiastic French-speaking PCI Support Analyst to join our team and provide Security and/or Compliance support via multiple customer engagement channels.

Responsibilities:

• Responding to all customer service requirements, agreed with telephone service
• To aim to resolve all queries on a first call resolution basis

Customers Engagement and Experience

• Ability to interact with customers on a personal level
• Communicate clearly and effectively during all calls
• Provide exceptional customer experiences at every customer touchpoint

Requirements:

• You have a great level of English and French (minimum B2) as well as minimum secondary education
• Excellent communication skills in English and French in both verbal and written forms
• Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great
• Ability to work flexible shifts whilst displaying impeccable schedule adherence
• A team player with a positive outlook and a passion for customer service
• Strong attention to detail and the ability to multi-task
• Excellent computing skills
• Strong decision-making and problem-solving skills
• Interest in Cyber Security and IT fields is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.