Description

Receptionist | Perth Animal Eye Hospital | Full Time
Specialist eye care, a close knit team, and the opportunity to be the welcoming face of one of Western Australia’s leading veterinary hospitals.

About the Clinic
Perth Animal Eye Hospital is Western Australia’s leading veterinary specialist eye hospital, dedicated to preserving and enhancing the vision of pets through advanced diagnostics, specialist consultations, and surgical care. Located in Manning, our team is committed to delivering exceptional patient care while building compassionate and trusted relationships with pet owners and referring veterinarians. We provide specialist ophthalmology services backed by advanced expertise and a strong focus on communication and client care. 

What truly makes our hospital special is our people. We’re a close knit, supportive team that genuinely enjoys working together, helping one another, and creating a positive experience for every client who walks through our doors.

About the Role
We’re looking for an experienced and professional Receptionist to join our team on a full-time basis. As the first point of contact for clients, you'll play a vital role in creating a welcoming and positive experience while supporting the smooth day to day operation of the hospital.
This is a fantastic opportunity for someone who thrives in a busy environment, enjoys building relationships with clients, and takes pride in delivering exceptional customer service.

What you'll be doing:
•    Delivering outstanding client care to patients and their owners
•    Managing client enquiries professionally in person, by phone, and via email
•    Supporting the day to day appointment and admission schedule
•    Completing general administration and clerical duties
•    Taking payments and managing invoices and accounts
•    Ensuring front of house areas are welcoming, clean, and organised
•    Assisting across different areas of the hospital as required
•    Working collaboratively with the clinical team to support exceptional patient care

What We're Looking For
•    Previous reception or customer service experience is essential
•    Veterinary industry reception experience highly regarded but not essential
•    Strong administrative and organisational skills
•    Excellent communication skills with a warm and professional approach
•    Confidence managing multiple tasks in a busy environment
•    Strong attention to detail and ability to prioritise workload
•    A positive, adaptable attitude and willingness to help wherever needed
•    A team first mindset and commitment to contributing to a supportive workplace culture
•    A genuine love for animals and the people who care for them

We Know This Industry Isn't Without Its Challenges — And We Take That Seriously.
Your wellbeing is not an afterthought here. We're committed to a safe, supportive environment backed by real safety standards, EAP support, a Mental Health First Aid network, and the Best for Pet Wellness Plan — because the people who care for animals deserve to be looked after too.

Small Clinic Feel. Big Network Behind You.
Perth Animal Eye Hospital is proudly part of VetPartners — Australia and New Zealand's largest vet care network of 270+ clinics and a community of veterinary professionals united by a genuine love for animals.

Here's what that looks like day to day:
📈 Real career pathways — whether you want to expand your customer service expertise, move into leadership, or explore practice administration opportunities
👶 Paid parental leave — flexible programs for primary and secondary carers, plus a return to work bonus
🧠 Health & wellbeing support — 24/7 EAP support with Sonder for safety, medical and mental health support, Mental Health First Aid network, and fitness benefits
🛍️ Everyday discounts & perks — 100+ discounts on fuel, groceries, hotel stays, entertainment, health insurance, and more
🐾 Pet Benefits — savings on pet essentials and insurance for your own furry companions
🌐 Connected community — access to a network of over 4,000 vets and nurses across ANZ

Sound Like Your Kind of Place?
We'd love to hear from you. Apply today with your resume or reach out to Joseph Friend at [email protected] for a confidential chat — even if you'd just like to learn a little more before applying.
VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.