Hospital Coordinator

3. Clinic Admin Rosebery, NSW Part time


Position at Sydney Veterinary Emergency & Specialists

Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built facility which in conjunction with our exceptional staff allows us to provide excellent care to patients. The emergency service is a 24 hour a day service with a team of experienced and supportive Vets. The referral team comprises of surgical, medicine, anaesthesia and imaging specialists, in addition to our dermatology specialist and dental service.

We are looking for a caring and professional hospital coordinator to join the team on a full-time basis.

About you:

  • You love animals AND their owners.... we have amazing clients who value our high standards of care
  • You have leadership experience within the veterinary industry, ideally with formal leadership or management training
  • You have exceptional task management and can coordinate complex schedules
  • You have a solution-focused approach to work and a positive attitude
  • You are driven to continue learning and share their knowledge with those around you
  • You value collegiality and a positive working relationship with all staff and demonstrate that in your interactions with your co-workers.
  • You are innovative in your approach, seeking opportunities to improve processes and further drive the growth of the business

About the job:

  • Coordinating the transition of cases between internal departments
  • Liaising with other specialist hospitals, including coordinating patient transfers and scheduling outpatient treatments
  • Building and maintaining referring vet relationships
  • Client relationship management, including responding to client complaints and supporting the reception team to deliver exceptional customer service
  • Optimising hospital workflow to allow our veterinarians to see a higher volume of cases, while supporting the ongoing provision of exceptional patient care
  • Maintaining and managing the consulting and procedure schedules for specialists

About SVES:

  • We like shiny gadgets – and are lucky to have a lot of them
  • We love clients as much as we love their pets – you'll need a big heart to work here
  • We are professional – we hold ourselves to high standards and you should too.
  • We are a team of vets, nurses and support staff that are active in sharing knowledge and have a strong focus on continuous improvement in knowledge, skills and practices. A good workplace culture with likeminded individuals is important to us.
  • We believe in a work/life balance; we like our staff to work hard, then have time off to live their lives outside work.
Apply online or by emailing your cover letter and resume to [email protected]