Description

Sydney Veterinary Emergency & Specialists is a 1000m2 purpose-built facility which in conjunction with our exceptional staff allows us to provide excellent care to patients. The emergency service is a 24 hour a day service with a team of experienced and supportive Vets. The referral team comprises of surgical, medicine, anaesthesia and imaging specialists, in addition to our dermatology specialist and dental service.

We are looking for a caring and professional hospital coordinator to join the team on a full-time basis.

About you:

• You love animals AND their owners.... we have amazing clients who value our high standards of care
• You have leadership experience within the veterinary industry, ideally with formal leadership or management training
• You have exceptional task management and can coordinate complex schedules
• You have a solution-focused approach to work and a positive attitude
• You are driven to continue learning and share their knowledge with those around you
• You value collegiality and a positive working relationship with all staff and demonstrate that in your interactions with your co-workers.
• You are innovative in your approach, seeking opportunities to improve processes and further drive the growth of the business

About the job:

• Coordinating the transition of cases between internal departments
• Liaising with other specialist hospitals, including coordinating patient transfers and scheduling outpatient treatments
• Building and maintaining referring vet relationships
• Client relationship management, including responding to client complaints and supporting the reception team to deliver exceptional customer service
• Optimising hospital workflow to allow our veterinarians to see a higher volume of cases, while supporting the ongoing provision of exceptional patient care
• Maintaining and managing the consulting and procedure schedules for specialists

About SVES:

• We like shiny gadgets – and are lucky to have a lot of them
• We love clients as much as we love their pets – you'll need a big heart to work here
• We are professional – we hold ourselves to high standards and you should too.
• We are a team of vets, nurses and support staff that are active in sharing knowledge and have a strong focus on continuous improvement in knowledge, skills and practices. A good workplace culture with likeminded individuals is important to us.
• We believe in a work/life balance; we like our staff to work hard, then have time off to live their lives outside work.