Description

Veterinary Receptionist

Animal Eye Care

181 Darling Rd

Malvern East 3145

Full Time Veterinary Receptionist - Specialist Referral Practice

Animal Eye Care stands as Australia's premier Veterinary Ophthalmology Clinic, continually expanding its reach and influence. We are currently in search of a dedicated receptionist to become an integral part of our esteemed veterinary and nursing team on a permanent basis. This position offers a full-time commitment of 38 hours from Monday to Friday, with the possibility of part-time arrangements for the right candidate. Notably, weekend shifts are not a requirement for this role.

As the first independent veterinary referral practice in Australia, Animal Eye Care has been a beacon of excellence in patient care and veterinary ophthalmology for nearly three decades. Our unwavering focus is on the health and well-being of both our patients and their caregivers. We pride ourselves on delivering the highest quality of compassionate medical and surgical care, without the distraction of retail sales.

Your Responsibilities include:

- Serve as the welcoming face and voice of the clinic 

- Handle client calls and inquiries with professionalism 

- Warmly greet patients and their caregivers upon arrival 

- Coordinate and schedule appointments efficiently 

- Process payments and generate invoices for caregivers 

- Ensure patient comfort by providing gentle reassurance and treats 

- Maintain an organised and up-to-date daily schedule 

- Assist caregivers with pet insurance claim submissions 

- As expertise in ophthalmology grows, triage patients for timely care 

- Foster a calming environment to alleviate stress for both pets and their owners

 Qualifications, Skills and Attributes:

- Exemplify leadership through actions 

- Effectively assign and manage tasks 

- Deliver outstanding customer service with excellent communication 

- Adaptable team player who harmonises with diverse personalities 

- Demonstrate maturity and accountability 

- Proficient in computer skills and adaptable to new technologies 

- Maintain composure and efficiency in a high-pressure clinic environment 

- Passionate about animal care and welfare 

- Foster a collaborative and positive workplace atmosphere 

- Committed to continuous personal and professional growth 

Animal Eye Care can offer:

- Collaborate with a team of passionate professionals dedicated to sharing their expertise. 

- Enjoy competitive compensation packages, including discounts on pet food and gym memberships. 

- Benefit from online training opportunities through Vet Partners. 

- Access an Employee Assistance Program and Paid Parental Leave. 

- Experience guaranteed lunch and tea breaks for your well-being. 

- Work in a nurturing environment that prioritises kindness and support among colleagues. 

- Participate in regular team meetings to foster communication and growth. 

- Engage in ongoing training to enhance your skills and knowledge. 

- Be part of a workplace culture that values respect and collaboration. 

- Take pride in contributing to a positive atmosphere, especially during challenging times. 

Further Information:

Please visit our website animaleyecare.com.au for further information about who we are and what we do.

Please send your application and CV to our Practice Manager Nicole Turnbull at [email protected] if this position appeals to you or contact Victoria Nguyen from the Careers team on +61422882885 or [email protected]. If you would like more information, please call 03 9563 6488 and ask to speak with Rose Schrader our Head Nurse.