Description

Animal Attendant – Better Pet Vets

Are you passionate about animals and love creating great client experiences?
We’re looking for a friendly and motivated Animal Attendant to support our clinic’s client care and nursing teams.

Client Care Responsibilities

• Welcome clients warmly — assist with appointments, arrivals, and departures, and ensure a smooth clinic flow.

• Build strong client relationships with empathy and professionalism — always use pets’ names, offer treats, and help create a calm, positive visit.

• Manage reception duties including answering phones promptly, processing payments, and maintaining accurate client records.

• Promote preventative health care, the Best for Pet program, and premium/prescription diets.

• Maintain cleanliness and presentation in the waiting and consult rooms.

• Provide compassionate support to clients during difficult times.

Clinical Support

• Assist vets and nurses during consultations, procedures, and patient care.

• Help with animal restraint, sample collection, radiographs, and patient preparation and recovery.

• Support daily routines, including feeding, cleaning, toileting, and wound care for hospitalised patients.

• Maintain sterile conditions — clean and prepare surgical kits, theatre, and prep areas.

• Promote dental health through client education and product recommendations.

Continuous Learning

• Work toward your Certificate II in Animal Studies (or equivalent).

• Engage in ongoing learning with the support of your Practice Manager and team.

General Responsibilities

• Keep client and patient information accurate and up to date.

• Operate the practice management system efficiently.

• Contribute to stock control, equipment maintenance, and overall clinic organisation.

• Maintain high standards of hygiene, safety, and security for clients, pets, and the clinic.

• Uphold VetPartners values — integrity, teamwork, and respect in all interactions.

About You

• Excellent communication skills — both written and verbal.

• Calm, compassionate, and professional under pressure.

• Strong attention to detail, organisation, and time management.

• Responsible, proactive, and eager to learn.

How to apply:

If this opportunity is of interest, we would love to hear from you. Apply online with your updated resume to be considered.