Cloud Managed Services Engineer

Professional Services Zurich, Switzerland


Description

About Us

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.

The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:

  • Full software-defined branch for enterprise customers.
  • Secure SD-WAN for enterprises with layered security.
  • Next-generation managed services for service providers.

We are looking for Cloud Managed Services Engineer to join our Cloud Services Team. You will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

Job Responsibilities
  • Help customers to solve reported product and network problems of varied complexity
  • Replicate customer issues in a lab environment
  • Work with engineering team to replicate customer issues and test possible fixes
  • Work on problems of diverse scope across all solutions from Versa Networks
  • Incident/ticket lifecycle management
  • Setting up infrastructure
  • Create knowledge articles
  • Write bash/python scripts
  • * Note: Position may involve 24x7 shift operations.
Essential Skills
  • ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level
  • TCP/IP protocol suite, SFW, NGFW
  • Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
  • Hands-on experience in anti-virus software, intrusion detection, firewalls and content
  • filtering
  • Understanding of security logs, vulnerabilities, CVEs, threat map
  • Experience in handling perimeter security, endpoint security, web and email security
  • Working knowledge of Linux/Unix environment.
  • Good understanding of virtualization, SaaS, IaaS and related technologies.
  • Experience in planning change management and execution
  • DevOps skills which include alerts monitoring and remediating issues
  • Experience in managing, supporting, and deploying network infrastructures.
  • Strong ability to diagnose server or network issues which will be complex in nature.
  • Understanding of common information architecture frameworks.
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
  • Good verbal and written communication skills, and ability to address conflict with others constructively.
  • Ability to work in 24x7 rotational shifts.
  • Commitment to customer delight is a must.
  • Quality focussed, result and goal-orientated person.
  • Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
  • Automation and scripting experience in python/shell script
Competencies
  • Team player, can-do attitude and takes initiative.
  • Ability to work independently as well as in a team (in a start-up environment).
  • Good communication skills to work with cross-functional groups.
  • Strong skills in large-scale software design and development.
  • Excellent verbal and written communication skills.
  • Excellent troubleshooting and problem-solving skills.
Desired Skills
  • Experience in configuration and troubleshooting networks and security appliances.
  • Experience in Threat Analysis and Security Incident handling
  • Log Source Onboarding of On-prem/Cloud
  • The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
  • Prior experience working in a TAC environment will be a plus.
  • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
  • BS (MS Preferred) – IT/Computer Science or equivalent
  • Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience
  • Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist)
Location: Zurich or Bern, Switzerland 
*Applicants must be authorized to work in Switzerland 
Our Benefits

Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality of life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun.