Cloud Managed Services Engineer
Description
About Us
Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.
The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:
- Full software-defined branch for enterprise customers.
- Secure SD-WAN for enterprises with layered security.
- Next-generation managed services for service providers.
We are looking for Cloud Managed Services Engineer to join our Cloud Services Team. You will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.
Job Responsibilities
- Help customers to solve reported product and network problems of varied complexity
- Replicate customer issues in a lab environment
- Work with engineering team to replicate customer issues and test possible fixes
- Work on problems of diverse scope across all solutions from Versa Networks
- Incident/ticket lifecycle management
- Setting up infrastructure
- Create knowledge articles
- Write bash/python scripts
- * Note: Position may involve 24x7 shift operations.
Essential Skills
- ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level
- TCP/IP protocol suite, SFW, NGFW
- Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
- Hands-on experience in anti-virus software, intrusion detection, firewalls and content
- filtering
- Understanding of security logs, vulnerabilities, CVEs, threat map
- Experience in handling perimeter security, endpoint security, web and email security
- Working knowledge of Linux/Unix environment.
- Good understanding of virtualization, SaaS, IaaS and related technologies.
- Experience in planning change management and execution
- DevOps skills which include alerts monitoring and remediating issues
- Experience in managing, supporting, and deploying network infrastructures.
- Strong ability to diagnose server or network issues which will be complex in nature.
- Understanding of common information architecture frameworks.
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
- Good verbal and written communication skills, and ability to address conflict with others constructively.
- Ability to work in 24x7 rotational shifts.
- Commitment to customer delight is a must.
- Quality focussed, result and goal-orientated person.
- Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.
- Automation and scripting experience in python/shell script
Competencies
- Team player, can-do attitude and takes initiative.
- Ability to work independently as well as in a team (in a start-up environment).
- Good communication skills to work with cross-functional groups.
- Strong skills in large-scale software design and development.
- Excellent verbal and written communication skills.
- Excellent troubleshooting and problem-solving skills.
Desired Skills
- Experience in configuration and troubleshooting networks and security appliances.
- Experience in Threat Analysis and Security Incident handling
- Log Source Onboarding of On-prem/Cloud
- The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
- Prior experience working in a TAC environment will be a plus.
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
- BS (MS Preferred) – IT/Computer Science or equivalent
- Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience
- Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist)
Our Benefits
Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality of life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun.