Lease Up - Leasing Manager
Description
Job Title: Leasing Manager
Reports To: Community Manager
Location: In Person
THE OPPORTUNITY
The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence. This role combines leadership with hands-on involvement, requiring strong organizational skills, adaptability, and a proactive approach to managing leasing operations, resident relations, and team performance.
KEY JOB RESPONSIBILITIES
Leasing & Resident Relation
- Conduct property tours for prospective tenants and convert leads to leases.
- Follow up on leads promptly and manage related tasks to maximize conversion.
- Call residents for lease renewals and negotiate retention strategies.
- Contact Notice-to-Vacate (NTV) residents to attempt retention.
- Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File.
- Organize resident events and foster community engagement.
- Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction.
Team Leadership & Task Delegation
- Lead by example while empowering the leasing team to make sound decisions
- Delegate tasks effectively, including:
- Property email inbox
- Elise AI responses
- Smart Desk inquiries
- CallMax communications
- Unit showings
Monitor The Guarantors website daily.
- Request updates from BLCs on “Anyone Home” tasks; ensure leads with no next steps are updated daily.
- Provide guidance, teach efficient processes, and deliver constructive feedback
- Monitor SGT units daily and update website listings.
- Ensure mini models and show units are always current with availability.
- Ensure tour paths and units present well and meet quality standards.
- Maintain a minimum of three social media posts weekly on property platforms.
Administrative & Financial Management
- Read and respond to emails promptly.
- Manage resident balances, move-outs, SODA’s, and past resident accounts.
- Collect and post rent payments accurately.
- Assist RSS teams with rent collection efforts, late notices, and move-out inspections.
- Monitor and address work orders exceeding 48 hours without resolution.
Property Oversight
- Walk the property regularly to ensure curb appeal and compliance with standards.
- Inspect units—even incomplete ones—to identify vendor-related issues early.
- Manage marketing initiatives and coordinate outreach with the Community Manager.
- Run reports to identify areas of focus, including:
- Property Diagnostic
- Leasing Analytics
- Delinquency
Additional Expectation
- Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules.
- Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success
Training, Skills, Knowledge and/or Experience:
- Proficiency in Microsoft Word, Excel, and Canva for operational tasks.
- Daily use of Kingsley, Anyone Home, Encasa, and Eva AI for communication and workflow efficiency.
- Utilize Knowledge Base resources for policy standards.
- Effective communication and organizational skills
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Adaptability and flexibility to manage changing priorities and staffing dynamics.
- Positive mindset, patience, and strong team-building capabilities.
- Sales-driven approach with sound decision-making skills.