Application Support Analyst

Corporate-Canada Richmond Hill, Ontario

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Description

ROLE:                            Application Support Analyst                          

REPORTS TO:               Director of Infrastructure and IT Operations

LOCATION:                    Hybrid / Corporate Office in Richmond Hill, Ontario

SALARY:                        $68,000 - $83,000, up to 5% discretionary incentive target*

COMPANY OVERVIEW   

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 16,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com.

We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year!

US Awards:

Canada Awards

Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.” 

 THE OPPORTUNITY

As Venterra continues to grow, we need to ensure high service standards are maintained for our applications. We are recruiting an Application Support Analyst to ensure service quality of our application suite. The successful candidate will join two existing Application Support Analysts.

This role is primarily aligned to standard business hours; however, there may be rare occasions where responsiveness is required outside of those hours to address critical system incidents. These situations are expected to be infrequent and limited in scope.

KEY JOB RESPONSIBILITIES  

  • Application and batch monitoring: Monitor applications for service interruption or degradation. Monitor batch jobs for failures. Analyze alerts and determine if they need to be escalated.
  • Implementing data fixes: Writing and executing SQL to resolve data problems in our production environment.
  • Incident management: Act as a first responder for application incidents and coordinate with the relevant teams and stakeholders. Provide progress updates for users.
  • Problem management: Identify patterns in support to identify problems, understand their impact, and work with software development. Liaise with the product team to prioritize fixes.
  • Availability management: Measure the availability of our applications and report on them monthly.
  • Property acquisition: Assist the acquisition team in enrolling new properties that Venterra acquires into our applications. Execute SQL queries and perform post-acquisition data fixes.
  • Documentation: Build out our internal knowledgebase about application operations and keep it updated.

CANDIDATE PROFILE      

  • 2-3 years’ previous experience supporting, configuring, and monitoring business applications
  • Good understanding of relational database concepts (e.g. tables, views, procedures)
  • Proficient in SQL (e.g. select, update, delete, joins)
  • Has excellent verbal and written communication skills  
  • Is motivated, with a passion for seeking improvements wherever they can be found
  • Is able to understand business needs, development priorities, and balance both
  • Has excellent analytical skills
  • Has technical acumen, having the ability to use tools and run commands and procedures in a technological context
  • Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence would be an asset
  • Knowledge of ITIL concepts and terminology is preferred

Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process. We are actively recruiting for an existing position; Artificial Intelligence (AI) is not used during our recruitment process for this role.

*The base salary range is intended to reflect the role's base salary rate in locations throughout Canada. Salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses or benefits.

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