Business Operations Administrator

Sales India, India

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Description

 

Job Title: Business Operations Administrator
Department: Business Operations 

Summary 

The Business Operations Administrator will play a key role in supporting the day-to-day operational needs of the revenue business units. This entry-level role is responsible for maintaining data accuracy, managing frontline requests & cases, and assisting in reporting and documentation. The ideal candidate is detail-oriented, responsive, and eager to learn in a fast-paced, global environment.

Key Responsibilities

  • Data Integrity
    • Ensure accuracy and consistency of data across CRM and operational systems.
    • Perform regular audits and validations to maintain clean and reliable datasets.
    • Update and maintain records in Salesforce and other internal tools based on business inputs.
  • Case & Request Management
    • Act as the first point of contact for operational requests and case submissions from sales and cross-functional teams.
    • Own the end-to-end resolution of cases, ensuring timely and accurate responses.
    • Monitor case queues and escalate issues when needed to ensure service level agreements are met.
  • Reporting & Documentation
    • Support the generation of recurring and ad hoc reports related to case volumes, data quality, and operational metrics.
    • Assist in documenting processes, SOPs, and training materials for internal use.
    • Collaborate with analysts and team leads to ensure reporting aligns with business needs.
  • Support
    • Work closely with Deal Desk team to approve quotes
    • Work closely with Sales Operations, Deal Desk, CRM, and other business teams to ensure smooth execution of operational tasks.
    • Participate in team meetings and contribute to continuous improvement initiatives.
    • Provide administrative support for operational projects and system enhancements.

 

 

 

 

Requirements

  • Bachelor’s degree in Business, Commerce, or a related field.
  • 0–2 years experience in operations, administrative, or support role (internships/project experience welcome).
  • Strong attention to detail and commitment to data accuracy.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems (Salesforce preferred) and Microsoft Excel.
  • Willingness to learn and take initiative

   

 

 

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