Manager of Technical Support – EMEA
Description
Manager of Technical Support – EMEA
About Us:
We’re disruptors, innovators, and relentless problem‑solvers. We protect data and deliver world‑class support. With our transition to a SaaS platform, the opportunities for growth have never been greater. We need leaders who bring fresh perspectives, act with urgency, and help us shape the future of support.
Role Overview:
We’re searching for a Manager of Technical Support to lead and build a high‑performing local team. This role focuses on hands‑on leadership, driving operational excellence, fostering innovation, and ensuring customers receive legendary support. You will inspire your team, remove obstacles, and elevate our standard of service every day.
What You'll Do:
• Recruit, onboard, and cultivate new team members who align with our culture and expectations.
• Lead and inspire a high‑performing technical support team with vision, grit, and a drive for excellence.
• Guide your team in solving complex issues with creativity, tenacity, and accountability.
• Champion customer experience by advocating for their needs and ensuring every interaction is exceptional.
• Collaborate closely with cross‑functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and impactful support.
• Develop, mentor, and grow Support Engineers and Team Leads through coaching, feedback, and professional development plans.
• Drive performance metrics that reinforce customer satisfaction, efficiency, and technical excellence.
Who You Are:
• An inspirational leader with a proven ability to motivate and elevate teams.
• Technically proficient with 5+ years of customer‑facing technical experience and 2+ years in supervisory roles.
• Experienced with SaaS platforms, cloud architecture, and IAM technologies.
• A strong communicator, adaptable, resilient, and customer‑centric.
• A problem‑solver who leads through influence and thrives in fast‑paced environments.
• Advantage - Working knowledge of GenAI for support: prompt writing/testing, RAG/semantic search, knowledge-base tuning, data governance/Responsible AI, and KPI-driven iteration.
Why You'll Love It Here:
• Play a meaningful role in shaping the future of technical support.
• Join a culture of innovation, bold ideas, and collaboration.
• Your voice and perspective matter—your impact will be felt.
• Work with cutting‑edge technologies and stay ahead of industry trends.
• Grow your career with continuous learning and development opportunities.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.